Operations Support Executive

Job Description:

Contract: Permanent and 12 Month Fixed Term Contract

Hours: 37.5 hours Monday - Sunday

Location: Hybrid remote working in our VHQ, Crawley

Salary: Competitive

Closing Date: Sunday, 17th November 2024

In a nutshell

Ready to take your career to new heights? Virgin Atlantic is on the lookout for an Operations Support Executive to join our vibrant team at Virgin Atlantic Holidays. If you’re passionate about delivering unforgettable customer experiences, and you bring focus, flair, and a love for teamwork, then we want to hear from you!

Day to day

Provide first level support on aviation and ground related issues and ensure all queries and questions from the business are dealt with effectively through email, phone contact and workplace
Responsible for informing customers of any changes that may impact their holiday as a result of changes that impact their holiday or airline schedule changes/aircraft oversells and ensure every opportunity is taken to retain customers whilst following company and industry guidelines.
Using airline global distribution systems, as well as IATA applications to manage our flight inventory, from booking, to servicing, to refunding any applicable fares & taxes.
Work cross functionally with other teams and departments across the airline group to ensure a seamless end-to-end booking process for our customers.
Ensure all other critical back-office functions are performed in a timely manner, to minimize any negative customer impact or financial loss to the company.

About you

What We’re Looking For:

Effective Communicator: You demonstrate outstanding verbal and written communication skills, and you feel at ease when communicating with customers and partners over the phone.
Attention to Detail: You’re thorough, meticulous, and able to balance multiple tasks under pressure.
Decision Maker: You’re confident making decisions independently to resolve problems.
System Savvy: Knowledge of in-house core systems GSO, Axis, Term, Amadeus, TravelBox. As well as knowledge of other airlines processes, policies and products.
Collaborative Team Player: You’re ready to work cross-functionally and support your team to provide our customers with an extraordinary experience.

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitmentfly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Job Ident #: 2380

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en

Virgin Atlantic uses a mixed fleet of Airbus and Boeing wide-body aircraft and operates to destinations in North America, the Caribbean, Africa, the Middle East and Asia from its main hub at London–Heathrow, and its secondary hub at Manchester

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Job Info

Location

Crawley , England, United Kingdom

Type

Permanent

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en