This position is located in Sterling, VA Summary:  The Junior Flight Concierge is a point of contact to aircraft owners, business partners and Jet Card clientele.  The position is responsible for the care and comfort of clients, providing a unique, attentive, and luxurious client experience tailored
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Junior Personal Flight Concierge - Part Time
Job Description:
This position is located in Sterling, VA
 
Summary: 
 
The Junior Flight Concierge is a point of contact to aircraft owners, business partners and Jet Card clientele.  The position is responsible for the care and comfort of clients, providing a unique, attentive, and luxurious client experience tailored to individual preference.  The Junior Flight Concierge shows detailed attention and anticipatory gestures in all correspondence and arrangements to each request, trip and experience that Jet Linx has in its service offerings. 
 
 Duties & Responsibilities: 
  1. Responsible for owning the customer relationship / experience to include quoting, trip logistics, communication and in person experiences at departure and arrival base. 
  2. Respond to inquiries and requests from clients and owners providing a unique, luxurious experience in accordance with Jet Linx service standards while building rapport and anticipating needs and preferences. 
  3. Provide / serve customers food and drinks while at primary base of operation.  Offer information for local attractions, restaurants, and events both locally and in the areas of travel. 
  4. Proactively communicate, document, and resolve complaints, escalating to management as necessary. 
  5. Operate client and owner vehicles cautiously around property including around aircraft/ground equipment as needed. 
  6. Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx service standards.  
  7. Assist team with procuring approved stock items including weekly grocery shopping. 
  8. Demonstrate Jet Linx’s core values and “Supply the High” in all interactions. 
  9. Other duties as assigned 
  Knowledge, Skills & Abilities: 
  • Ability to understand and tailor all actions in accordance with defined Jet Linx service standards 
  • Establish and maintain effective relationships with clients 
  • Utilize client information for problem resolution and improvements in service 
  • Ability to work flexible, non-standard hours including nights, weekends, and holidays 
  • Ability to work both independently and as part of team 
  • Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers 
  • Proficient with Microsoft Office Suite 
  • Ability to work in a fast-paced environment, with strong attention to detail and organizational skill 
  • Ability to multi-task and complete work within assigned timelines under minimal supervision. 
  • Self-motivated and willingness to take initiative to research and resolve problems 
  • Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations 
  • Ability to handle and maintain the confidentiality of sensitive information 
  • Operate office equipment as needed 
Education and Work Experience: 
  • High school diploma or equivalent required 
  • 1 year of professional customer service experience in an environment with elevated service standards preferred 
  • Aviation industry experience or interest preferred 
Physical Requirements: 
  • Majority of work is completed in a normal office work environment 
  • Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions 
  • Must be able to move up to 25 pounds on an infrequent basis 
Documentation Requirements: 
  • Ability to obtain a U.S. drivers license 
  • Proof of eligibility to work in the US 
Company Details
Jet Linx Aviation
13030 Pierce Street
Suite 100
Omaha, Nebraska 68144 USA
www.Jetlinx.com/careers
31 Open Jobs Available
In 1999 we set out to build a private jet company that would provide the industry’s best customer service experience. We started by looking at the other companies that guarantee private jet services to their clients to see where there was room for improvement....

Benefits:
Competitive Salaries Medical, Dental, and Vision Group Life and Voluntary Life Insurance Company Paid Short Term Disability/Long Term Disability 401(k) With Company Match Flexible Spending Account Employee Assistance Program (EAP)

Supported Manufacturers:
Gulfstream, Beechcraft, Lear, Cessna, Dassault, Bombardier, Piaggio, Nextant, Pilatus, Embraer

Supported Models:
Beechjet 400A, Hawker 400XP, Hawker 800XP, Hawker 900XP, Lear 45, Citation Sovereign, Citation X, Gulfstream 200, Gulfstream 280, Falcon 2000, Citation Encore, Citation Excel, Citation XLS+, Lear 40XR, Lear 45XR, Challenger 605, Challenger 604, Lear 60, Piaggio Avanti, Gulfstream G-IV SP, Citation M2, Citation CJ3, Citation CJ2, Phenom 300, Hawker 4000, PC-12NG
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Job Info
Location
Sterling, Virginia, United States
Type
Company Details
Jet Linx Aviation
13030 Pierce Street
Suite 100
Omaha, Nebraska 68144 USA
www.Jetlinx.com/careers
31 Open Jobs Available
In 1999 we set out to build a private jet company that would provide the industry’s best customer service experience. We started by looking at the other companies that guarantee private jet services to their clients to see where there was room for improvement....

Benefits:
Competitive Salaries Medical, Dental, and Vision Group Life and Voluntary Life Insurance Company Paid Short Term Disability/Long Term Disability 401(k) With Company Match Flexible Spending Account Employee Assistance Program (EAP)

Supported Manufacturers:
Gulfstream, Beechcraft, Lear, Cessna, Dassault, Bombardier, Piaggio, Nextant, Pilatus, Embraer

Supported Models:
Beechjet 400A, Hawker 400XP, Hawker 800XP, Hawker 900XP, Lear 45, Citation Sovereign, Citation X, Gulfstream 200, Gulfstream 280, Falcon 2000, Citation Encore, Citation Excel, Citation XLS+, Lear 40XR, Lear 45XR, Challenger 605, Challenger 604, Lear 60, Piaggio Avanti, Gulfstream G-IV SP, Citation M2, Citation CJ3, Citation CJ2, Phenom 300, Hawker 4000, PC-12NG

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