IT Support Technician
Location: San Antonio, TX
Job Type: Contractor
Start Date: Immediate
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay Rate: $25/hour
Position Overview:
We are seeking a skilled IT Support Technician to provide technical assistance, installation, maintenance, and troubleshooting for computer hardware, software, telecommunications equipment, and related systems. This role plays a critical part in ensuring all technology resources are fully functional, compliant, and optimized for business operations.
Key Responsibilities
Technical Support & Installation:
- Receive, install, and configure PC hardware and peripherals, including monitors, keyboards, printers, disk drives, and related equipment.
- Install, configure, and update approved software packages such as operating systems, productivity tools, and company applications.
Troubleshooting & Repair Coordination:
- Perform advanced hardware and software troubleshooting—both in person and remotely—using a strong understanding of system operations.
- Install, troubleshoot, and coordinate repairs for barcode readers and associated devices.
- Coordinate repairs with manufacturers or suppliers, ensuring warranty policies are followed.
Systems & Equipment Management:
- Dismantle and relocate hardware setups; reconnect systems to newly installed cabling and confirm proper functionality.
- Support telecommunications and network equipment, including video conferencing tools.
- Oversee daily system operations such as user account creation, hardware installation, system diagnostics, resolving issues, maintaining file servers, and performing backups.
Inventory & Compliance:
- Maintain accurate inventory records for PCs, peripherals, and telephone equipment.
- Manage the software library and ensure compliance with licensing and copyright regulations.
Safety & Additional Duties:
- Follow all safety protocols and promptly report unsafe conditions or practices.
- Perform other duties and special projects as needed.
