Description:Lockheed Martin’s SOF GLSS Team, the leading provider of a wide range of tailored logistics, maintenance and sustainment services is seeking a Helpdesk - Tier 1/2 Technician to join the SOF GLSS team in Lexington, KY. The candidate will perform classified Helpdesk - Tier 1/2 Technician duties supporting multiple Special Operations groups and must have a working knowledge of Tier 1/2 Helpdesk actions.
What You Will Be Doing
As the Helpdesk - Tier 1/2 Technician your responsibilities will include but are not limited to:
• Serves as Tier 1-2 Helpdesk Technician in Knowledge Fusion Cell
• Provides on-site technical support for all End Users
• Diagnoses, identifies, and isolates problems based on interaction with Users
• Researches and analyzes problems using own expertise, historical database records, knowledge systems, and internal/external points of contact
• Performs system updates, PC images, user account management, peripheral maintenance, user application T/S, workstation management, and documentation
• Alerts management to recurring problems and patterns of problems
• Assists Senior System Administrator
• Applies appropriate standards, processes, procedures, and tools throughout the development life cycle
• Basic knowledge of virtualization technology and enterprise level storage equipment required
• Applies knowledge of computer hardware and software, subject matter to be programmed in business/mission applications, information processing techniques utilized, and information gathered from system Users to develop software
• Performs other duties as assigned.
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Why Join Us
This position supports our Special Operations Forces – Global Logistics Support Services contract, which is the U.S. Special Operations Commands (USSOCOM) largest service contract vehicle providing a wide range of tailored logistics, maintenance, and sustainment services. Learn more about SOF GLSS here.
Our Commitment to Diversity and Inclusion
We Hear You, We See You. At Lockheed Martin, we invest in people and promoting the sharing of ideas to create incredible solutions. We know that our success depends on the combined efforts of diverse thinkers like you! At Lockheed Martin, we cultivate an inclusive environment that appreciates differences and unique thinking.
Our global commitment to diversity and inclusion reflects our values of doing whats right, respecting others and performing with excellence. Learn more here: Global DEI.
This position is located in Lexington, KY Discover Lexington
MUST BE A U.S. CITIZEN - The selected candidate must be able to obtain a Secret clearance. A company-sponsored Interim Secret is required to start.
Basic Qualifications:
⦁ Ability to comprehend technical documentation, regulations, and policies
⦁ Self-motivated with strong analytical and communication skills (verbal, reading, and written)
⦁ Strong interpersonal and team building skills; ability to work well with others
⦁ Possess excellent time management skills, ability to prioritize work and multi-task with the ability to shift focus onto competing priorities, as assigned
⦁ Excellent technical troubleshooting skills (Operating Systems, hardware and software applications)
⦁ Excellent Customer Service Skills
⦁ Knowledge of Microsoft Operating Systems
⦁ Experience with Microsoft Outlook, Microsoft Office Suite
⦁ Ability to document incident information and follow technical/written processes
⦁ Basic knowledge of virtualization technology and enterprise level storage equipment
⦁ CompTIA Security+ Certification required (or obtained within180 days of hire)
Desired Skills:
⦁ Demonstrated experience in a team environment and superior customer service skills with a focus on telephone/chat/in-person etiquette
⦁ Basic networking knowledge
⦁ PC/Technical Support service desk experience and documentation
⦁ CompTIA A+ Certification
⦁ CompTIA Network+ Certification
⦁ Microsoft SQL Server Certification
⦁ Ability to contribute to the completion of milestones associated to specific projects
⦁ Previous IT/Helpdesk experience
⦁ iOS Support experience
⦁ Ability to multi-task and deliver quality work
⦁ Familiarity with Azure DevOps
⦁ Bachelor’s degree preferred
⦁ Secret Clearance preferred
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: Secret
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: Non- standard 40 hour work week as assigned by leader
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the worlds most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you’re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: MISSILES AND FIRE CTRL (S0806)
Relocation Available: Possible
Career Area: Information Technology
Type: Task Order/IDIQ
Shift: First
⦁ Demonstrated experience in a team environment and superior customer service skills with a focus on telephone/chat/in-person etiquette
⦁ Basic networking knowledge
⦁ PC/Technical Support service desk experience and documentation
⦁ CompTIA A+ Certification
⦁ CompTIA Network+ Certification
⦁ Microsoft SQL Server Certification
⦁ Ability to contribute to the completion of milestones associated to specific projects
⦁ Previous IT/Helpdesk experience
⦁ iOS Support experience
⦁ Ability to multi-task and deliver quality work
⦁ Familiarity with Azure DevOps
⦁ Bachelor’s degree preferred
⦁ Secret Clearance preferred