Position Summary

Job Title: Digital & IT Technical Analyst                                                

Reports To: Division IT Manager                                                         

Department: Information Technology                                                    

Location:  Washington MO  

Background

Parker Hannifin is a global leader in the industrial manufacturing and aerospace segments. Sporlan division specifically focuses on the cooling and refrigeration markets.

Are you ready to join an industry-leading global company that believes in empowering its employees? Are you prepared to use your inquisitive nature and strong work ethic to help our team make our world a better place?

A career at Parker is rife with rewards and opportunities. But a career at Parker is not for everyone. Finding success at Parker requires dedication and an insatiable desire to win. We seek very smart people who also have the equally impressive characteristic of humility. We solve our customer’s challenges as teams, working together to bring about big changes through automation and simplification.

Parker understands that solving the world’s greatest engineering challenges requires an inquisitive and intelligent workforce, and we invest in our employees to ensure they are the best in the industry. Our global success relies on empowered employees operating in an environment that breeds ideas and solutions, and we take every possible action to ensure this happens.

The Digital and IT Programming Developer defines, configures, tests, trains and supports business-related IT systems and applications.  You will lead projects that will enable business improvements and perform critical analysis.  Then you will develop solutions using standard programming practices and protocols to fulfill the requirements that will positively impact the business.  You will also collaborate with other Technical Analysts, Senior Technical Analysts, and end users as you work together to establish a world class industrial manufacturing environment.

Support applications and hardware in an office and manufacturing environment.  Configure and troubleshoot all types of hardware used throughout a $600m business. Train and assist users as required. Responsible for supporting and applying current technology standards to satisfy customer requirements or solve business related issues.

DUTIES AND RESPONSIBILITIES

1.     Analyze and resolve IT issues reported from nearly 1000 internal users/customers via the ServiceNow ticketing system. 

2.     Support and adhere to Parker’s Code of Ethics, ISO requirements, policies, and procedures.

3.     Interpret user complaints and needs and quickly work to resolve.

4.     Communicate openly and honestly with respect and a professional tone.

5.     Learn custom and packaged systems, modify or adapt configurations and devise the most feasible and economical methods to deploy and support IT systems at 10 locations.

6.     Analyze procedures, determine errors in logic, and make recommendations to the programming team.  Then assist the IT programming team as needed.

7.     Document established procedures for future reference.  Keep IT Wiki up to date with current desk instructions.

8.     Train and assist users as needed.  IT is expected to be an expert in all things. 

9.     Set up computers and troubleshoot pcs, printers, and scan gun issues throughout the organization.

10.  Manage incoming tickets (ServiceNow).  Keep active and assigned tickets to a minimum.  Work with the customer to resolve issues to their satisfaction.

11.  Be a self-starter and have initiative to contact individuals concerning reported issues.

12.  Think in logical terms and break down large issues into manageable pieces. 

13.  Be willing to be uncomfortable in not knowing a solution but able to research and find needed answers.  Then go and resolve the issue.

14.  Review existing and new programs and revise and refine for most effective operation.

Qualification Requirements: To perform this job successfully, an individual must be able to perform essential functions satisfactorily.  The requirements listed are a representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelors degree (4 year) from college or university and a minimum of one year of related experience or a combination of experience and education.  Two-year degree will be considered with significant experience and A+ or Network+ certifications.

Language Skills: Ability to communicate efficiently, read, analyze, and interpret general business topics and periodicals and technical procedures. Need to be able to understand computer program logic and general documentation. Ability to effectively present information and respond to questions from all levels of the organization.  Maintain good working relationships with department associates, supervisors and managers. 

Certificates, Licenses, Registrations: Any industry relevant certificates such as Comptia A+, Cisco CCNA, etc. is an added benefit.

Reasoning Ability: Ability to solve practical and analytical problems and deal with a variety of situations where only limited standardization exists. Ability to interpret instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities: Ability to operate various pieces of office equipment. Requires the internal working knowledge of all types of IT hardware.     

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.  However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination