BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate
- 1+ years of experience in a front-line customer support role
PREFERRED SKILLS AND EXPERIENCE:
- Excellent problem-solving and sleuthing skills
- Ability to exceed the obvious and available solution, to do whatever it takes to satisfy the customer by being relentless and taking ownership
- Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving customer issues, and can distill complex concepts into simple explanations
- Excellent empathy, active listening, and resiliency skills
- Strong attention to detail and excellent time management
- Experience in a training, learning and development, analytics, service design, vendor management, or content management role
- Demonstrated experience in a high-growth, fast-paced environment
- Technical aptitude – experience with networking, hardware troubleshooting, software development, etc.
- Written/verbal business fluency in English
ADDITIONAL REQUIREMENTS:
- Must be willing to work all shifts, overtime, holidays, and/or weekends as needed
- This is not a remote position and will require relocation if not already local to the Bastrop, TX area
- Approximate shift times: 1st shift: Monday – Friday (5:00 AM – 3:30 PM) and 2nd shift: Monday – Friday (3:30 PM – 2:00 AM)
COMPENSATION AND BENEFITS:
Pay Range:
Customer Support Associate/Level 1: $20.00/hour
Customer Support Associate/Level 2: $22.50/hour
Customer Support Associate/Level 3: $25.00/hour
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.