• Take inbound calls from new customers, assist with flight bookings, answer queries, and support our frequent flyers. You’ll need excellent communication skills and active listening to ensure every interaction is smooth, helpful, and welcoming.
• Deliver service that’s engaging, and unforgettable. Strong empathy, product knowledge, and the ability to personalise interactions are key here.
• Every interaction counts, so your attention to detail and accuracy in data entry are essential to ensure customers have everything they need upfront, reducing the need for follow-up contacts.

As a Customer Advisor based in Swansea, you’ll be part of a team that supports Virgin Atlantic customers from every corner of the globe. We’re here 24/7, 365 days a year, so flexibility is key!

• Flexibility with Shifts: You’re ready to work varied shifts between 7 am and 11pm, including some weekends.
• Passion for People: You genuinely enjoy connecting with customers, adapting your approach to deliver an exceptional and personalised experience for each and every one.
• Thrives in a Fast-Paced Environment: You excel under pressure, can handle multiple tasks at once, and maintain your focus even during busy times. Your ability to prioritise and manage your time effectively ensures you keep up the pace without compromising on quality.
• Confident & Positive Attitude: You bring a can-do spirit and an upbeat energy to every call, ready to help, solve problems, and make people’s day.
• Quick to Learn & Adaptable: Working in a fast-paced environment excites you, and you can quickly pick up new systems and adjust to different customer needs with ease.