Position Summary

Acting as the point of contact for a group of assigned accounts, the Account Specialist will be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O. review, bookings, credits, reports, follow-up/status and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.  Must be a U.S. person: U.S. citizen or authorized to work in the US.

Responsibilities

Manage customer accounts; purchase-order review, bookings, credits, reports, follow-up/status, resolution/relationship-management, performance-analysis/tracking, drive month/quarter/year opportunity-potentials, forecasting, surplus +. Actively participate in DLA’s. Build internal and external relationships, collaborate with all teams to hit budgets, fill gaps, drive orders & sales.

Skills: 

Ability to gather data, to compile information, and prepare reports. Good/Strong/Excellent verbal and written communication skills. Presentation skills.  Track record of building and maintaining customer relations.   Conflict management skills.  Decision-making skills. Intermediate level knowledge of PC software applications and strong understanding of PC operating systems. Work closely with Supply-Chain, Operations, Quality and Trade Compliance, in order to ensure all customer requirements and commitments are met. Able to work in a fast-paced, entrepreneurial environment & multitask with shifting priorities. Able to work independently, but part of a team spread-out globally.  Excellent sales, communication, organizational, time-management, team building, leadership, analytical, interpersonal and presentation skills.  Customer Service orientation & focus, assertive, ability to analyze, think critically and problem-solve quickly, with a high degree of attention to detail. Team-player personality, flexible and extremely open-minded.  Ability to research and analyze data effectively.  Stress-tolerant in a very fast-paced, results-oriented manufacturing environment.  Able to deal with irate/demanding customers and employees effectively.  Strong computer skills in: Word, Excel, PowerPoint, Outlook, Quantum, SAP, CRM, etc.

Qualifications

Education Level: (Required):         Bachelor’s Degree or equivalent experience.

                                                          2-4 years of experience in Customer Service/inside Sales, Aerospace/Aviation After-Market Sales, or a combination thereof.

Closing Statement

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.  However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination