Reporting to the Manager, Corporate Quality Audits, responsible for conducting quality & compliance audits on the operational branches including Ground Operations (Airports and International Operations) to ensure they have met the internal and external safety and regulatory standards set forth by Air Canada, IATA (ISAGO), Transport Canada, FAA, and the Canada Labour Code Part II.

Responsabilities: 

Audits are inclusive of, but not limited to operational branches and stations in Canada, US, and International Stations where there are ground handling operations either Above the Wing and/or Baggage and Ramp, security, and environmental programs Audits are also required for third party suppliers who provide an essential service to Air Canada, as well International stations where de-icing operations occur.Conduct/ Lead audits on Ground Operations within Air Canada including third party suppliers to monitor the level of compliance with regulations, and industry standardsEngage the auditee management teams in the audit; distribute pre-audit questionnaire; ensure the management teams are familiar with the audit process.Responsible for communication with audit team & station/base manager regarding changes, scheduling, confirm participation.Provide audit results for non-mainline stations for corrective action managementInput audit findings, observations and identify best practices in SIMsResponsible to identify, communicate and follow-up for timely closure of the critical findings requiring immediate actionResponsible to monitor the progress of the corrective /preventive actions until the closure of the audit..Share audit results with the station/base/ supplier as required; provide honest, unbiased, and open communication on performance results conduct a 20-day post audit call with audited area and escalate outstanding actions as required.Participate in the development of audit check-lists including audit questionsIdentify, communicate and follow-up for timely closure of the critical findings requiring immediate actionKeep record of audit results to facilitate the tracking of findings, observations and identify best practicesObserve safety improvements and deficiencies in the operations; bring recommendationsParticipate in the analysis of repeat findingParticipates in the annual review of the audit program and makes recommends changes that will ensure monitoring for effectiveness is in place. Through results of the review, conduct analysis and initiate working groups, projects, etc., for trends found.Align auditing method and processes with peers; provide input in the development of performance targets as required, requirements for new tools, etc. Act as an auditor or as a lead auditor as requiredSupport the Manager, Corporate Quality Audits in developing the audit checklists including audit questions, sample size, identify critical & non-critical findings; support with other planning tasks to ensure success of the Audit team.Audits are inclusive of, but not limited to: Airport stations in Canada & USA and International where there are ground handling operations for either Above the Wing and/or Baggage and Ramp, security, and environment programsAudits are also required for third party suppliers who provide an essential service to Air Canada, as well International stations where de-icing operations occur.Participate in Risk Assessments as requiredParticipate in Ground Ops current training, AQA, HFACS and any other regulatory training

Accreditation or certification in Quality Auditing and Quality Management Systems (ASQ, CQMgr, CQA, CQE, CQT, IOSA, ISAGO)Ability to travel frequently and work irregular hours, including weekends when required.Team player with strong work ethic and ability to work independently.Demonstrate leadership skills with the ability to influence.Presentation skills. - Self-starter, customer focused, and results driven.Good knowledge of Airport and or In-Flight Service operations an assetAnalytical abilities for creative and innovative analysis and problem solving.Work under pressure

University education preferredLinguistic requirements – Level 3 preferred

Airport OperationsAccident and Incident, InvestigationDe-icing SOPsHealth & Safety– Branch programRisk Management ProgramSMS (Safety Management System)CAR’s (Canadian Aviation Regulations)Internal or External Training - Safety Compliance, Quality Auditing and Quality Management (ASQ, CQMgr, CQA, CQE, CQT, IOSA, ISAGO)Knowledge of Corporate SMM.Pub 400 (Airport Emergency Manual)Corporate Safety Management System (SIMS) AQD (Aviation Quality Database)HFACs

Security RegulationsDangerous Goods RegulationsPub 359 (Corporate Security manual)IOSA/ISAGO StandardsCorporate Environment guidelines

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Diversity and Inclusion

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.