British Airways Holidays

Our colleagues and customers are at the heart of everything we do.

We’re one of the UK’s leading and most trusted tour operators. We provide holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. From carefully selected hotels to our 24-hour support helpline we take every element of our customers’ holidays seriously.

As part of the British Airways brand we offer the advantages of being part of the UK’s largest airline coupled with all the benefits of being in a smaller company. Our country’s passion, diversity, excellence, creativity and warmth are the same special qualities that make all 340 of us at British Airways Holidays who we are.

British Airways Holidays is a great place to work, but dont just take our word for it. In a recent colleague survey, 91 of our colleagues agreed that people want to work here because of our culture and 94 confirmed we have a vision for the future thats easy to understand and meaningful.

Our business is growing and has ambitious plans, so it’s a really exciting time to join our team.

About the role

Every hotel we have a partnership with requires a detailed contract in place. These contracts are negotiated annually by our Destination teams. With the huge network BA flies to we have hundreds of contracts to continually review and put in place.

Part of this process is the accurate loading of the contracts, and all the detailed terms and conditions each one has, into our in-house system. We are looking for a Contract Data Executive to follow set out processes to load and maintain these contracts in multiple systems.

Working in a friendly and supportive team who you can learn from, you will take requests from the Destination teams and ensure their negotiated paper contracts can be translated into a loaded contract in a system.

You will own the process from getting the request through to ensuring the contract is loaded, and the relevant terms negotiated show on ba.com correctly. You don’t need to come from a system background as we will train you on all the relevant systems. However, you need to come with a very high accuracy and attention to detail, combined with a curiosity to problem solve and the ability to juggle competing priorities and deadlines, as there is a high volume of contract changes to manage. Finally, an understanding of travel processes and how travel contracts work is essential.

This is a Monday to Friday role with no weekend, shift or bank holiday working. With flexible start and finish times to help you manage a good work life balance.

What you will be doing

• Responsible for the loading and maintaining of hotel contracts accurately, in multiple systems
• Interpret contractual information to understand, manage, and optimize performance for designated contracts
• Co-ordinate with Commercial teams or suppliers directly to resolve contractual queries including obtaining contract approval/signatures
• Ensure all updated contractual information, including special offers are accurately loaded and shown on the BA website with any issues or discrepancies resolved
• Accountable for all contracts and supersedes to be loaded in priority order to specific deadlines
• Investigate and resolve any contract, booking or invoice queries
• Identify opportunities for reducing future booking and invoice queries

What you will bring

• Proven experience in administration within travel
• Exceptional accuracy and attention to detail
• Confident working on multiple IT systems
• Excellent time management and organisational skills
• Strong written and verbal communication skills
• Strong numeracy skills

What we can offer you

£24,000 to £27,000 per annum salary (this may vary depending on your relevant skills and experience)

Our offices are based in central Crawley and we offer hybrid working (within the UK only). Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc. Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the first four to six weeks.

Key benefits include

• 25 days holiday per calendar year, increasing by one day for every two complete years’, to a maximum of 30 days, plus normal bank holidays.
• Unlimited standby and premium standby fares for you and your nominees on the BA network and partner airlines, from day one
• Discounts on BA flights and holidays from day one for you, your friends and family
• Flexible start & finish times
• Annual incentive scheme and salary review (dependant on company & individual performance)
• Company contributory pension scheme up to a maximum of 5 colleague and 11 company contributions.
• Flexible benefits package including generous life assurance cover, plus options such as dental /medical cover, and cycle to work, technology and electric car schemes.
• Range of colleague wellbeing and recognition programmes

Diversity, equality & inclusion are all important to us. We believe a diverse and inclusive workplace contributes to our sense of wellbeing and belonging, enabling us all to thrive professionally and personally. Equality and equity are important in ensuring that everyone is treated fairly. Our focus is on creating a positive and inclusive working environment for all.

• We aim to be inclusive – everyone feels valued and respected as an individual.
• We aim to ensure equality and equity-everyone treated fairly as individuals with recognition of unique differences.
• We aim to be diverse – with a mix of colleagues representing our community.

Closing date for applications is: 13th October

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.