How youll help us Keep Climbing (overview & key responsibilities) Operations Analytics co-ops will work with analytics professionals supporting one of the following functions or departments: Integrated Operations Planning (IOP) - optimize aircraft schedule and resource availability to maintain peak on-time performance Operations Digital & Decision Science – develop decision science tools and digital product solutionsCorporate Safety, Security & Compliance (CSSC) - Support the safety and security of the airline and it’s employeesAirport Customer Service (ACS) – Airport process improvement and performance managementCargo, Clean, Vendor – performance management of cargo and cleanliness onboardCrew - Pilot and Flight Attendant operations and performance efficiencyDelta Connection (DC) - Support end to end analytics and cross-divisional operational initiatives and improvements for the operation of Delta’s regional airlinesFlight Operations (FOP) - Aircraft and gate to gate operations and performanceOnboard Services (OBS) – optimize process, supply, and inventory of inflight products and servicesIn Flight Services (IFS) - Customer onboard experience and catering operations and performanceOperations & Customer Center (OCC) - On-time flight metrics and analysisCentral – Centralized operations and competitive performance analysisThough individual responsibilities will vary by function, some examples are given below:Measure current operational performance and/or customer satisfactionIdentify optimization opportunities to reduce injuries and security line wait timesResearch, analyze and interpret operational dataDevelop new reports and dashboards and automate existing onesPerform reliability/root-cause analysis for parts and maintenanceEvaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedulesSeek operational improvements to reduce aircraft taxi time and flight timeMaintain, run and improve staffing models to support airport operationsProvide strategic and operational support and develop performance metrics and goalsDevelop success factors and statistical evaluations of new procedures and systems
What you need to succeed (minimum qualifications) Students must be able to complete the below schedule while actively enrolled in school:Summer 2025Spring 2026Fall 2026Undergraduate students in pursuit of a Bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, or Information Systems in a 4-year degree programMust be available for three alternating semestersCandidate is team oriented and highly supportive of continuous improvement methodologiesStrong organizational, project management, and verbal/written communication skills are essentialProficiency in Microsoft Office Suite and data analysis tools and conceptsProficiency in Python, SQL or similar database query tool knowledge and Macro programming is strongly preferredConsistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.