How youll help us Keep Climbing (overview & key responsibilities) Operations Analytics co-ops will work with analytics professionals supporting one of the following functions or departments: Integrated Operations Planning (IOP) - optimize aircraft schedule and resource availability to maintain peak on-time performance Operations Digital & Decision Science – develop decision science tools and digital product solutions Corporate Safety, Security & Compliance (CSSC) - Support the safety and security of the airline and it’s employees Airport Customer Service (ACS) – Airport process improvement and performance management Cargo, Clean, Vendor – performance management of cargo and cleanliness onboard Crew - Pilot and Flight Attendant operations and performance efficiency Delta Connection (DC) - Support end to end analytics and cross-divisional operational initiatives and improvements for the operation of Delta’s regional airlines Flight Operations (FOP) - Aircraft and gate to gate operations and performance Onboard Services (OBS) – optimize process, supply, and inventory of inflight products and services In Flight Services (IFS) - Customer onboard experience and catering operations and performance Operations & Customer Center (OCC) - On-time flight metrics and analysis Central – Centralized operations and competitive performance analysis Though individual responsibilities will vary by function, some examples are given below: Measure current operational performance and/or customer satisfaction Identify optimization opportunities to reduce injuries and security line wait times Research, analyze and interpret operational data Develop new reports and dashboards and automate existing ones Perform reliability/root-cause analysis for parts and maintenance Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules Seek operational improvements to reduce aircraft taxi time and flight time Maintain, run and improve staffing models to support airport operations Provide strategic and operational support and develop performance metrics and goals Develop success factors and statistical evaluations of new procedures and systems
What you need to succeed (minimum qualifications) Students must be able to complete the below schedule while actively enrolled in school:Spring 2025Fall 2025Summer 2026 Undergraduate students in pursuit of a Bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, or Information Systems in a 4-year degree program Must be available for three alternating semesters Candidate is team oriented and highly supportive of continuous improvement methodologies Strong organizational, project management, and verbal/written communication skills are essential Proficiency in Microsoft Office Suite and data analysis tools and concepts Proficiency in Python, SQL or similar database query tool knowledge and Macro programming is strongly preferredConsistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.