At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.
Why join us?
- Phenomenal local and international flight benefits for you and your family!
- Extra travel benefits such as hotels and cruises
- Employer paid health & dental benefits
- Group RRSP investment options
- Cargo shipping benefits
Role Summary:
The Check-In Agent role requires excellent customer service skills, problem solving ability, computer aptitude, superior safety awareness and readiness for physical duties such as lifting baggage and assisting passengers. As one of the frontline employees representing the Company, a professional attitude and team-player mindset is key to success in this position.
Key Duties and Responsibilities:
- Follow policies and procedures for departing and arriving flights including public announcements
- Aptitude to develop an understanding of Air North’s procedures and Transport Canada regulations
- Assist passengers as needed through all stages of arrival, check-in and boarding processes, including providing support for passengers with disabilities
- Interact in a positive, customer-service focused approach when helping passengers and communicating with team members
- Handle and resolve customer complaints calmly and professionally, escalating issues when necessary
Must haves:
- Previous customer service experience
- Required to be able to obtain a Restricted Area Identification Card (RAIC)
- A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
- Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
- Must be a legally entitled to work in Canada
Nice to haves:
- Previous aviation experience
- Additional languages are an asset
- Valid First Aid
Ready to join us?
- Submit your resume and cover letter explaining why you are an ideal fit for the role
- If selected, well reach out within 10 days for a brief introductory call
- Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
- We aim to make final decisions within 14 days of the initial call
At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.
We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.
Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!
