Aircraft Tech Support Representative (Full Time)
Department: All Openings, Administration
POSITION SUMMARY:
Responsible for rapid response to retail customer and dealer/service center on communications regarding all aspects of technical and operation assistance.
ESSENTIAL JOB FUNCTIONS:
- Assist the dealers and contracted service centers by responding to technical questions arising from the field.
- Recommending servicing procedures, factory authorized repairs and specific trouble shooting techniques.
- Maintain close liaison with appropriate project, design and/or other team engineering group responsible for development of Company airplanes to ensure maintainability, reliability, acceptability and safety products.
- Review on a regular basis, service manuals, parts catalogs, and other service publications and submit Publication Change Orders (PWO) as required.
- Report any product condition requiring Product Refinement follow-up.
- Assist in the development of service bulletins and service letters as required and sign off on publications.
- Develop and coordinate initial "fit and functions" installations and testing of service kits and replacement components as required to demonstrate the solution effectivities.
- Assist the Manager, Field Services Reps. In responding to technical questions arising from the field
- Provide legal and technical expertise and experience to assist in the investigation and defense of litigation.
- Assist the accident investigators in accident investigation.
- Coordinate with the Warranty staff to assist with any field customer problems.
- Assist in the scheduling of aircraft to have maintenance performed at dealers & contracted service centers.
- Assist retail customers concerning aircraft features and equipment operation.
- Represent the Company at trade shows and special events in promotion of Company aircraft and technical assistance.
- Ensure all communications (verbally & written) are recorded properly in the Companys CRM.
- Constant update of the Companys owner files while communicating direct with the customer.
- Assist in special projects as necessary.
- Assist in the 24/7 after hours emergency response teams as a primary on call Technical Support.
- Perform other related duties as required.
EDUCATION AND EXPERIENCE:
- Bachelors degreeor equivalent combination of education and experience.
- Airframe and Powerplant Mechanic License preferred.
- Pilots license preferred.
- Three to five years of aviation experience.
- Thorough knowledge of the product line and departmental activities.
- Windows-based computer programs are necessary to perform the duties of this position.
Piper Aircraft Health Plan Overview:
Core Health Benefits:
Medical
Dental
Vision
Piper Provided Benefits (Basic):
Basic Life
Accidental Death & Dismemberment
Short-Term Disability (STD)
Long-Term Disability (LTD)
Employee Assistance Program (EAP)
Voluntary Benefits:
Flexible Spending Accounts (FSA & DCA)
Supplemental Life Insurance
Long-Term Disability (LTD Buy- Up)
Trustmark Voluntary Plans:
Accident Plan
Critical Illness
Universal Life (Whole Life Policy)
Hospital StayPay
Preferred Legal Plan
Piper Aircraft Time Off:
16 days of PTO (Paid Time Off)
11 Holidays
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