Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees

• Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment

• Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

• Lead and coordinate the development of organizational metrics, goals, and associated initiatives to deliver on the Customer Organization strategy

• Guide and lead Team members to implement and plan consistent Customer Organization governance and alignment across Teams

• Drive timely communication and ensure alignment for cross-departmental initiatives amongst Customer Organization Department Heads, Commercial Leaders, working Team members, Technology partners, Finance partners, and other stakeholders from other parts of the Company

• Manage the Customer Organization portfolio of initiatives, including technology and non-technology efforts, and ensure alignment with strategic goals and outcomes

• Drive business coordination in partnership with Technology across all levels of the Customer Organization (Officer, Director, Manager, Individual Contributor) on governance and prioritization of the Customer/Commercial Technology Portfolio

• Facilitate Portfolio Governance forums and socialization of governance calendar

• Work closely with senior Leaders to deliver key strategy projects, analyses, and studies to support overall achievement of the Customer Organization strategy

• Lead development of Executive narrative with presentations for the Southwest Board, Executive Governance, Commercial Leadership Meeting, and other Executive forums

• Drive Customer Organization engagement in strategy and planning exercises driven by other parts of the Company (FP&A, Corporate Strategy, Enterprise Alignment)

• Monitor risks, issues, and scope, ensuring appropriate level of priority, visibility, and escalation for the Customer Organization plan of record

• Must be able to communicate effectively and be capable of carrying out multiple efforts while successfully prioritizing tasks according to the needs of the organization.

• May perform other job duties as directed by Employee&39;s Leaders

Knowledge, Skills and Abilities

• Knowledge of business and management principles involved in strategic planning, portfolio management, Executive storytelling, and performance management

• Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

• Skilled in understanding and applying information to contribute to the organizations strategic plan

• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Skilled in combining pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

• Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem

• Ability to lead discussions with stakeholders from multiple backgrounds who have conflicting priorities; act as mediator if Teams are not aligned and drive towards a recommendation or solution

Education

• Required: High School Diploma or GED

Experience

• Demonstrated experience in directly or indirectly leading team(s)

• Fully functioning, broad knowledge in:

  • Executive-level storytelling

  • Developing strategies, plans, and decisions, and communicating them to executive leadership

  • Managing all phases of planning and strategy alignment

  • Managing people and projects of varying scope, size, and degree of complexity

  • Resource management

  • Leading cross-functional planning and governance

  • Presenting and delivering updates to Executives

  • Working with cross-functional planning teams to ensure alignment on sequencing, dependencies, funding, and tradeoffs

  • Collaborating with teams company-wide to create and maintain a cohesive and holistic annual and multi-year plan and provide input around feasibility of plans, capabilities unlocked, technical implications and resource constraints

  • Large experience within Strategic Planning, Portfolio Management and Lean Portfolio Management

• Preferred: Strong communication skills, both verbal and written, and high emotional maturity with discretion around confidential information

• Preferred: Familiarity with the airline industry

• Preferred: Experience with Southwest strategic planning, governance, and portfolio processes

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $144,200 per year to $160,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits youll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3 of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement
Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including
pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits youll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.