Delta is on a journey to become a world-class retailer, changing the way we sell and service flight and ancillary products to improve the overall customer experience. Delta’s Retail Strategy is to consistently offer, sell, and service high-quality personalized products in the customer’s channel of choice.
To enable this effort, the Enterprise Solutions (ES) team is seeking a Product Manager to lead the vision and execution of IT development roadmaps that support this Retail Strategy focusing on:
Creating a strategy that communicates and tracks paid value that meets the needs of both the airline and the indirect channel
Creating a strategy for Document Orchestration and Issuance (Ticket Creation)
Defining how to support modernization from an airline centric ticketing process to order
Enabling speed to market by building flexible servicing workflows
Driving and enabling consistent servicing outcomes for customers across all channels (internal and external)
We are looking for candidates who are motivated by solving problems, exhibit curiosity to understand current processes, and can think creatively to identify solutions.
Responsibilities:
- Act as product owner for agile development teams.
- Formulate the business vision of the products and translate the vision into technical requirements.
- Build an executable product roadmap that balances business value, timing needs, and development complexity.
- Be primary commercial point of contact to facilitate development requests.
- Understand how the product fits into the broader eCommerce system.
- Collaborate with other agile development teams to understand relationships and dependencies between teams.
- Ensure IT development properly leverages backend mechanisms and achieves desired business goal.
- Work collaboratively and cross divisionally to ensure the system meets the needs of internal and third party consumers.