By linking passion with excellence, we are creating seamless, and memorable customer experiences. Do you have a natural talent for designing and implementing world-class training programs that inspire service excellence and elevate our brand? As Senior Customer Service Training Manager you will play a pivotal role in empowering our teams to live Jet Aviation’s commitment to excellence and bring our brand promise to life.

• Lead & Inspire: Design and manage a global training curriculum for customer service, sales, and experience teams, promoting a culture of excellence and innovation
• Brand Champion: Collaborate with cross-functional teams to uphold our brand promise and empower our colleagues to deliver seamless, and memorable customer experiences every time
• Innovate & Improve: Research and implement creative techniques that enhance the customer journey
• Engage & Elevate: Participate in shaping global customer experience strategies, ensuring every touchpoint reflects our commitment to excellence

• An exciting and challenging role in a dynamic environment
• Various opportunities for professional and personal development
• Chance to work on exciting, high-profile projects
• A motivated and cheerful team that looks forward to working with you
• Our events are great! We also have lots of fun together outside of working hours

• Several years of experience in designing impactful training programs, with a related degree
• Proven ability to drive change, lead initiatives, and inspire teams at all levels
• A passion for excellent customer experiences, with a strategic mindset and a keen eye for detail
• Strong interpersonal skills with the ability to influence, motivate, and foster collaboration