Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.
Join us and love where you’re going.
Overview of role:
The Product Manager, IT Crew Operations Platforms, reporting to the VP, IT Airline Operations has both internal and external product management responsibilities. They support ‘critical to fly’ systems that allow us to operate our airlines safely. They are responsible for leading the team that is responsible for product support (24/7) and product improvements that drive efficiency and stability for these critical systems. This is a critical operational leadership role that drives the strategy, sets the roadmaps, and implements feature enhancements.
The Product Manager will provide the deep product expertise needed to lead the organization and make strategic product decisions to ensure reliability of our systems while improving tool sets for our Crew operations and scheduling teams. They will build strong relationships with business stakeholders as well as 3rd party software and service providers. The role spans many activities from strategic to tactical and provides important leadership between engineering, business functions, and support teams.
This role holds a large budget responsibility for all products related to our Crew Operations platforms including system upgrades and ongoing operational support.
Key deliverables include:
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Defines and maintains service levels specific to requirements of the business and products. This includes continuous improvement, disaster recovery, run books, security and patch compliance, and coordinating cross-functional operational teams to support these services during all operational hours up to and including 24x7.
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Partnership with third party vendors specific to the delivery of their products. This includes contract negotiations and renewals, regular business reviews, service level performance adherence and continuous product enhancement that drives increased value.
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Accountable to ensure their products conform to all corporate compliance and regulatory governance standards. This includes a broad understanding of these standards and accountability to meet them on an ongoing basis. Standards include PCI, GDPR, SOX, etc.
Experience and qualifications:
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
Together with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.
For more information about everything WestJet, please visit WestJet.com.
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