Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This job is a member of the Mortgages team within the American Airlines Credit Union. The role is responsible for all second mortgage lending activity and supports the Business Services Team as needed with projects and daily tasks for the Credit Union.

• Manage team of loan officers and loan closers
• Work directly with staff to ensure that loans are processed in a timely and efficient manner and closed in accordance with established Credit Union Guidelines
• Handle escalated issues related to Home Equity processing
• Hire and train new staff as well as coach for top performance, providing guidance, recommending and implementing training and development strategies
• Process Credit Union employee loan requests
• Perform data analysis and maintains daily, weekly and monthly production and funding reports
• Provide recommendations for strategies and process improvements
• Coordinate with Credit Union branch staff to ensure seamless production and quality member service
• Assist in implementation and maintenance of Credit Union systems relevant to processing home equity loans, including Interaction Client, Symitar, Mortgage Cadence, and MeridianLink
• Develop and maintain working relationships with vendors essential to home equity loan process
• Participate in product development, business development and marketing strategies
• Provide continual development of policy and procedures and assists in the development of new procedures and implementation of new technologies
• Ensure timeliness and compliance with all applicable regulatory disclosures
• Review invoices for accuracy and payment
• Prepare timely and accurate HMDA reporting
• Review and maintains state and county closing document requirements
• Handle rate management
• Support the Business Services Department as needed
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED
• Minimum five years of mortgage lending experience; preferably specific to Home Equity loan origination and processing

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in business, finance or a related area of study or equivalent home equity experience
• Previous mortgage lending experience
• Experience and knowledge of Episys
• Previous supervisory or leadership experience

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to demonstrate strong leadership skills and proficiency in RESPA guidelines and department functions
• Ability to demonstrate superior people management and employee engagement skills, to include directing, coaching, counseling and motivating staff
• Ability to demonstrate excellent customer service skills and to communicate with all levels of staff and management, as well as members
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Ability to demonstrate excellent oral and written communications skills & exercise effective interpersonal skills
• Ability to demonstrate strong analytical and decision making skills
• Ability to work varying schedules, including evenings and weekends
• Ability to travel overnight as required
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.