Position Summary
The Manager IT Web Experience leads a team dedicated to enhancing and optimizing the jetblue.com experience and oversees the overarching Design & User Experience (UX) for all products within JetBlue’s digital ecosystem. As a key leader within the wider IT department, building relationships, and devising, socializing, and implementing strategies that align with both Company and team goals is paramount.
This role owns the strategy and optimization of all jetblue.com initiatives with a particular focus on the Homepage and Content pages as well as the overarching Design & UX governance and best practices for all products within JetBlue’s digital ecosystem. The Manager IT Web Experience plays a crucial role in ensuring jetblue.com contributes significantly to achieving JetBlue’s overall strategic goals.
The Digital Experience Web team drives our product and design efforts across our digital platforms, particularly focusing on how customers first land on jetblue.com. As the leader of this team, you will lead your product team and collaborate with delivery teams and diverse stakeholders to design and implement top-tier digital solutions that meet our business objectives and elevate user experiences.
Essential Responsibilities
- Lead, coach, and develop a team focused on modern Product and Project management principles.
- Ensure the Web team’s roadmap focuses on enhancing, optimizing, and maintaining the responsive jetblue.com experience in support of JetBlue’s strategic goals.
- Focus on improving key jetblue.com metrics, including performance and looks.
- Evolve JetBlue’s Digital Brand Design System, ensuring governance and best practices are upheld across digital products.
- Elevate Design and UX standards for all products, staying current with industry trends and landscape changes to inform governance and best practices.
- Own strategy for localization and multiple languages.
- Oversee Web Content Management and process improvement.
- Manage budget for the Web portfolio.
- Manage several business partner relationships.
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
- Other duties as assigned.