Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Lead Security Agent is responsible for supporting daily security operations while providing guidance and direction to airport security officers. This role ensures compliance with TSA regulations, airport security procedures, and company policies while maintaining a safe and secure environment for passengers, employees, and airport facilities.
What you will be doing
- Lead and support airport security officers during daily shifts and post assignments.
- Monitor access control points, badge verification, and restricted area entry procedures.
- Conduct routine patrols of airport terminals, secured areas, and operational zones.
- Assist with responding to security incidents, alarms, and suspicious activity.
- Ensure compliance with TSA regulations, airport security protocols, and company policies.
- Provide on-the-job coaching and training to new and existing security officers.
- Support supervisors in maintaining staffing coverage and operational readiness.
- Document incidents, security violations, and operational activities accurately.
- Coordinate with airport operations, airline personnel, and law enforcement as needed.
- Monitor CCTV systems and report irregular activity or safety concerns.
- Assist with enforcing safety rules and de-escalating conflicts when necessary.
- Support emergency response procedures, including evacuations and incident management.
- Perform other duties as requested
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
- High school diploma or GED
- Must be 18 years of age or older
- Six (6) months of security, military, law enforcement, or airport security experience
- Strong communication and conflict-resolution skills
- Knowledge of TSA regulations and airport security procedures
- Ability to remain alert and professional in high-pressure environments
- Ability to work flexible schedules, including nights, weekends, holidays, and overtime
- Basic communication and teamwork skills
- Reliable attendance and punctuality
- Must have reliable telephone and transportation
- Prior leadership or supervisory experience
- Airport terminals, gates, security checkpoints, and baggage claim areas
- Fast-paced environment with frequent passenger interaction
- Requires extensive walking throughout airport terminals
- Exposure to crowded and high-traffic passenger areas
- Ability to push passengers in wheelchairs for extended periods
- Ability to stand and walk continuously throughout shifts
- Ability to lift, push, and pull up to 50 pounds occasionally
- Ability to assist passengers safely during boarding and deplaning operations
- Must be able to take verbally direct in English
- Must be able to read, write, understand and carry out instructions in English
- Must pass pre-employment and random drug tests
- Must pass a pre-employment background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be in proper uniform or business attire as directed by company officials
- Identification badges must always be visible
- Adhere to company policies and procedures and participate in achievement of company objectives
- Treat all information as confidential
- Prior leadership or supervisory experience preferred
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
