Job Description:

Job Description

• Manage all customer matters including Spares, Component Repair & Overhaul, Smart contracts, warranty and others related to Material Support & Logistics including customer visits and presentation of KPI performance data and backorders.
• Manage customer visits and presentation of KPI performance data and backorders.
• Implement proactive measures keeping customers informed of alternative measures/options in accordance with AH customer services initiatives.
• Manage after office hour customer AOG requirements.
• Carry out the various tasks within the Airbus Helicopters headquarters, Customer Logistics Satisfaction Monitoring initiatives.
• Achievement of related Key Performance Indicators as defined by Airbus Helicopter.
• Monitor progress and implement strategies, including collection of related data from customers to assist the Material Support teams to achieve objectives.
• Support the Sales manager and Customer Support Manager when defining S&S offers and participate in S&S negotiation subjects.
• Contribute towards customer debtors follow up for payments.
• Comply with Health, Safety and Environment (HSE) legislation and Company HSE Management System.
• Promote safe work practices within the Department.
• Acknowledge, understand and comply with the code of conduct.
• Comply with all Company Policies and Procedures.
• Comply with and work in accordance with the Company’s Quality Management System.

Requirements

• Bachelor Degree in customer relations or equivalent.
• Fluent English and Chinese to work.
• Minimum 5 years working experience in same position or equivalent positions.
• Business Administration &43; specialization in material management and customer support management or equivalent.
• Proven leadership experience and the ability to deal with various departments and various different levels of customers.
• Strong time management skills, be able to work independently.
• Locaiton: Zhuhai Hengqin

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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