This Columbus-based, strategic leadership role has oversite of the Cabin Team for a sizable Part 135 operator. The Head of Cabin is accountable for the culture, customer experience and cabin operations, always ensuring Company consistency and Brand standards.
The Cabin Hosts (CH) work onboard modern and luxurious private jets, placing dedicated focus on our customers comfort during their entire journey, which ultimately creates a unique home-away-from-home experience, which our customers have come to love.
The Head of Cabin will ensure the CH team has the tools, knowledge, and support to fulfill the service excellence standards required. This position also provides clear leadership to your team of Cabin Operations and Performance Managers (COPMs).
Responsibilities:
- Ensure the continued Brand excellence of the Company through the CH
- Build relationships with CH team and leadership to ensure effective alignment for the team and a clear understanding of responsibilities and standards.
- Evaluate processes and seek opportunities to improve efficiency, while maintaining the policies, procedures and standards of the Company.
- Uphold positivity and integrity during periods of transformational
- Be a visible presence within the operational control center and work with relevant teams to ensure CH staffing on flights.
- Accountable for all Client Services and Quality Ambassador feedback and ensure actions for improvement.
- Ensure aircraft standards, stocking, cleaning, and inventories are maintained and remain
- Provide performance reports to leadership.
