Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Reporting to the Director, Global Benefits this position will oversee the service delivery component of Global Benefits for active Canadian based employees; including all process and program related initiatives. This position requires that the individual build and nurture strong collaborative relationship with Air Canada selected vendors. This position works closely with benefits vendor to ensure efficient delivery of services, compliance with contractual obligations, and regulatory requirements.
Responsibilities: Manages the delivery of benefits - Canada;Ensures that Air Canada’s Benefits Delivery model respects Company’s objectives;Collective AgreementsCompany policy
Implements the delivery of Air Canada Group Benefit plans with all group benefit vendors.
Primary contact on the day-to-day interactions with claims providerPoint of contact for resolutions related to Union inquiries and complaints; Point of contact for Labour Relations inquiries;Reviews and approves all administrative process changes, and benefit communication.
Liaison with Pensions, Payroll, Compensation, Subject Matter Experts (SME’s) and other Towers to ensure overall benefits administration processes (i.e plan design changes)Keeps abreast of the latest trends and developments in the benefits industry, and makes recommendations for improvements or changes as neededPrimary liaison for internal customers – on benefit content or changes (Onboarding, offer letters, special agreements, etc.)
QualificationsMinimum 5 years of experience in Group Insurance environmentStrong and effective leadership, interpersonal and communication skills (both verbal & written)Ability to exercise impeccable judgment, and confidentiality Demonstrated customer-service orientation and high degree of diplomacyA strong understanding of professional standards of practice with respect to group insurance (health, dental and life insurance) adjudication
Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.
Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
