Responsibilities:

• Respond promptly to customer inquiries, providing effective solutions.
• Develop accurate cost estimates and comprehensive service quotes.
• Interpret work scopes and deliver detailed weekly status reports to customers.
• Serve as the main liaison during production meetings, connecting customers and the production team.
• Ensure accurate invoicing and cost reconciliation with internal accounting.
• Boost profit margins by managing part purchases and repairs efficiently.
• Travel occasionally and work additional hours when required.
• Build strong customer relationships to maintain a collaborative work environment.

Requirements:

• Proven customer service management experience, preferably in maintenance or a related field.
• Strong communication skills with the ability to develop and maintain client relationships.
• Ability to manage multiple tasks with attention to detail.
• Flexibility to travel and work extra hours as needed.

Benefits & Perks:

• Comprehensive benefits package.
• Opportunity to impact company success and customer satisfaction.
• Professional growth and career advancement opportunities.