The Customer Product Manager supports program management and customer service within a specified program and/or specified product, acting as a liaison between operations, engineering, material and the customer for transactions and fleet requirements in support of large program customers.
The CPM is also responsible for assisting in meeting planned sales volumes, identifying opportunities and profitability objectives, while understanding and implementing solutions to maximize customer experiences with long term strategies that supports the development and maintenance of the customer’s fleet and meeting the business unit’s financial objectives and requirements.
What You’ll do:
- Manages assigned customer programs and is familiar with all contractual and regulatory requirements of the customer.
- Develops custom options for generating engine overhaul quotes; uses systems to update pricing information and to develop and generate overhaul quotes in a timely manner.
- Provides support to sales/marketing teams in preparing proposals/TEAM agreements and participates on bid teams.
- Works with program/customer service teams to ensure targets for performance on turn time, invoicing and other performance measures are being met.
- Ensures all contractual or agreed to reports are provided to customers in a timely manner.
- Monitors the results of engine overhaul quotes, tracking win/loss information; tracks and communicates engine overhaul forecasts to other members of the Business Strategic Team.
- Represents the customer during shop visits to ensure, cost targets are being met.
- Assists in invoice dispute resolution as required.
- Monitors the financial status of each specified customer.
- Responds promptly to inquiries and provides proposals or options for service and/or sales required for customers’ needs.
- Provides awareness of customer problems/complaints to Customer Service for resolution.
- Requests, manages, and negotiates commercial concessions with OEM.
Position Requirements:
- Minimum of 3 to 5 years of directly-related experience preferred.
- Completion of related 4-year post-secondary education (i.e. Bachelor’s degree) or related 2-year post-secondary program with additional directly related experience plus a minimum of four years of directly related experience.
- Strong technical background specializing in turbine engine maintenance.
- Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral/written communication skills.
- Thorough knowledge of sales/marketing computer information systems and PC’s in the current company environment.
- Strong bid generation and contract interpretation experience.
- Experience in inside sales or customer lead generation is an asset.
Benefits that make life better:
- Comprehensive Healthcare
- Company pension plan with 100 company match; up to 5 vested
- Paid Time Off starting on day one
- Bonus opportunities
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
