The Crew Scheduling Supervisor must have a detailed working knowledge of the applicable Federal Aviation Regulations (FAR’s), Crew Member Collective Bargaining Agreements (CBAs), Company crew scheduling procedures and policies, excellent communication skills, leadership skills, and the ability to work with all levels of management. The position reports to the Senior Manager of Crew Scheduling.
Essential functions:
- Guide, supervise, empower and develop the skills and abilities of all crew scheduling employees
- Ensure crewmember assignments are in accordance with the applicable Federal Aviation Regulations (FAR’s) and Collective Bargaining Agreements (CBAs); to include qualifications and international rules
- Maintain and monitor the day-to-day operations, including crew staffing and legality concerns
- Provide on-the-job training for new employees within the department; training to include FARs, CBAs, as well as department and organizational policies and procedures
- Hire, discipline, and offer termination recommendations
- Responsible for all Crew Scheduling employees schedule and payroll, including:
- Evaluating PTO, shift trades, and sick time
- Management of department coverage concerns and overtime
- Ensure employees abide by Crew Scheduling, Crew Travel, and Crew Payroll policies and procedures
- Responsible for the accuracy and completeness of all data within the Crew Scheduling system
- Ability to provide constructive feedback and solutions to leadership
- Conduct system audits to ensure departmental processes and procedures meet quality assurance and compliance standards
- Subject Matter Expert (SME) for Crew Scheduling
- Assist with all phases and testing within Crew Scheduling platforms and systems
- Interface with other departments to adequately plan and coordinate assignments for crew members for all scheduled, chartered, and ad-hoc flights
- Evaluate, process, and communicate all non-routine requests received by other business departments
- Provide a verbal and written operations summary and pass it down to the following crew-scheduling shift and leadership if needed
- Conduct investigations on crew scheduling processes as needed or requested
- Complete delegated projects from leadership to include audits, data trending, and other needs from business requirements
- Other duties as assigned