For Sunwing Airlines, we are looking for an Airport Services Supervisor to join us in making vacation dreams come true. The Airport Services Supervisor is capable of working in fast-paced and rapidly changing environment with minimal oversight. The Airport Services Supervisor will be responsible for the daily management and organization of the check-in counters / gates along with the ramp and passenger service operation. This will be a contract position. The position will report to the Manager, Airport Services an will be located at Ottawa International Airport.

What You’ll Do:

• Coach, mentor, train and develop staff as required


• Resolve customer complaints or answer customers questions regarding policies and procedures


• Ensure the level of customer service provided meets or exceeds corporate standards


• Ensure standard SOP’s are followed and safety protocols are adhered to at all times


• Ensure that the handling partner is working in a productive and healthy environment


• Provide guidance on matters of Documentation requirements


• Coordinate daily and weekly information to all affected Airport Agencies, as well as during IROPS


• Coordinate all ramp handling activities with all parties necessary involving Sunwing and/or sub-chartered aircraft in compliance with the Ground Handling Manual


• Ensure SMS compliance: to identify, investigate, analyze, prevent, verify compliance and communicate results of airport incidents


• Evaluate and improve the operation to achieve our safety and On Time Performance objectives


• Support and work closely with OCC in situations as requested/required


• Collaborate with and support other Sunwing departments with corporate policy


• Prepare, maintain and update records, as required


• Other duties as assigned

What You’ll Need:

• At least 3 years of Airport/Airline/Aviation related experience


• Strong customer service background


• Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines, while ensuring safety is never compromised


• Previous aircraft/passenger services experience and/or acting assignments, as a Customer Service Manager would be an asset


• Knowledge of computer systems currently in use, e.g. Word, EAS/Time Management, CRT operations relating to telecommunications and operational reports


• Proven problem-solving skills within a team environment


• Goal oriented with a positive, creative approach to achieving objectives


• Able to work rotating shifts which include evenings, weekends, statutory holidays, and overtime as operationally required


• Flexibility to adapt and able to manage multiple assignments while working independently or as a team


• Able to work closely with customers, inter-departmentally, retail travel agencies and travel supplier partners.


• Leadership/People management skills


• Possess the ability to obtain an Airport Restricted Area Pass/ DA

What We Offer:

• Free Parking


• Open concept, collaborative workspace

• Opportunity to give back through our social responsibility initiatives


• See for yourself! sunwinglife