PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Maintain a line of communication and liaise with all customers within assigned geographical region
• Be available to provide technical assistance after hours and on weekends
• Assist the customer to troubleshooting and recommend corrective action for aircraft discrepancies
• Help provide customers with requested technical information or engineering dispositions
• Collaborate internally with specialists and others to provide accurate and timely information to the customers
• Onsite or remote AOG support as required following established processes for escalation and visibility
• Provide informal on-the-job training to customers as well as factory owned and Authorized Service Centers
• Suggest product/process improvements that will enhance aircraft operation, reliability/maintainability and safety
• Document issues and activities as per company policy in a timely manner
• Actively participate in Maintenance and Operation seminars
• Adhere to the "No Pass On" Policy of Technical Support
• Complete market/technical surveys, expense reports and incident reports in a timely manner
• Present technical information at company events to current and prospective operators
• On site Incident/Accident Investigation support for customer, airworthiness authorities and Dassault
• Maintain technical currency through regular training sponsored by Dassault
• Periodic support of Command Center overflow phone coverage
• Report any discrepancies in Dassault Aviation/Dassault Falcon Jet supplied manuals and submit recommendations on how they may be changed/improved

MINIMUM REQUIRED QUALIFICATIONS:

• Minimum of 5 years of business jet maintenance experience (preferably on Falcon EASy aircraft)
  • Valid FAA Airframe and Powerplant Certificates (or equivalent)
  • Good communication skills (verbal and written)
  • Proficiency with MS Office Suite (Word, Excel, Outlook, databases)
  • Two (2) years of college education (or equivalent)
  • Flexibility of personal schedules
  • Demonstrated strong customer service orientation
  • Automobile drivers license
  • Ability to operate independently and as part of a team from remote locations
  • Ability to travel domestically and internationally, if necessary

DESIRED QUALIFICATIONS:

• Pilots license, FAA Inspection Authorization, Avionics experience, Teaching/Instructor experience