Under low to moderate supervision track and own Aircraft on Ground (AOG) orders through delivery. Locate out-of-stock parts to AOG situations. Support for Technical Operations-take over order-taking role when exceptional situations arise.
Principle Duties and Responsibilities:
- Monitor and take ownership of AOG orders through sales, picking, shipping, and delivery.
- Identify optimum shipping options to meet and resolve AOG orders in the most expeditious manner. Use knowledge of the shipping industry and options to satisfy AOG requirements.
- Directly involved in impacting OTC sales revenues.
- Strong familiarity with parts sources at all locations, 3rd party parts providers, Inventory Locator Service (ILS), and alternative channels.
- Instill a sense of urgency among functional counterparts in warehouse, planning, and purchasing. Ensure conformance to and communicate AOG response policy.
- Create summary reports on the outcome of all AOG.
- Support Parts Sales and Technical Operations in locating parts for out-of-stock AOGs.
- Take ownership of the order once the order is taken by Parts Sales and Technical Operations.
- Provide daily guidance in directing all Spare Parts Sales Reps, if applicable.
- Take orders over from Technical Operations when exceptional situations arise, for example: AOG orders inventory out of stock.
- Identify process changes to make handling of AOGs more expeditious.
- Develop working relationships with Planning and Purchasing.
- Individuals will have full requisition and purchasing authority in order to meet AOG requirements only.
- Identify corrective actions and possible workaround when typically cannot provide parts in support of schedule requirements; initiate corrective actions and monitor progress to ensure successful prevention of recurring problems.
- Coordinate all parts issues to ensure proper documentation is provided by either vendors and/or ODARS.
- Monitor all Corridor Sales Orders to ensure proper processing within all departments.
- Quality assessment when buying from 3rd parties must determine and ensure the existence of inspection documentation including 8130s and conformance to GAC quality requirements.
- Work with Purchasing to add approved third-party suppliers in order to satisfy AOGs in the future.
- Work with Planners to review backorder history and reduce backorder history in the future.
Additional Functions:
- Travel domestically and/or internationally as required.
- Participate in rotating AOG duties.
- Facilitate daily shortage meetings with both planning and purchasing management.
- Perform other duties as assigned.
