We are seeking a dedicated and experienced DISPATCHER to join our team and support our Utility Helicopter operations specializing in construction and firefighting. The Dispatcher will play a crucial role in ensuring the efficient scheduling and coordination of our aircraft and pilots to meet customer needs. The ideal candidate will have exposure to the aviation business, possess strong organizational skills, and be adept at balancing conflicting priorities in a dynamic environment. This role is essential in maintaining our commitment to providing the best equipment, customer service, and career opportunities for our employees.

Essential Functions:

• Schedule Coordination: Efficiently assign aircraft and pilots to various roles, ensuring optimal utilization of resources and adherence to safety standards.
• Customer Communication: Serve as the primary point of contact for customers, addressing their needs, providing updates, and managing expectations to ensure high levels of customer satisfaction.
• Operational Planning: Develop and maintain detailed schedules and logs using Microsoft Office, Google Sheets, and SpiderTracks to track flights, maintenance, and crew assignments.
• Conflict Resolution: Balance conflicting priorities and resolve scheduling issues promptly to minimize downtime and disruptions to operations.
• Team Collaboration: Work closely with pilots, maintenance crews, and other team members to ensure seamless operations and effective communication across all departments.
• Data Management: Maintain accurate records of flight schedules, customer requests, and operational activities to support reporting and decision-making processes.
• Compliance and Safety: Ensure all scheduled operations comply with regulatory requirements and company safety policies.
• Continuous Improvement: Identify opportunities to improve scheduling processes and operational efficiency, contributing to the overall success and safety of the company's operations.
• Performs other related duties as assigned.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. *

Competencies:

• Excellent verbal/written communication skills
• Client/Customer Focus
• Strong Computer/MS Office Skills, especially Excel / Google Sheets
• Organizational skills/attention to detail
• Problem-solving/Decision-making skills

Supervisory Responsibilities:

• No direct supervisory duties.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

• The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee is required to perform continued periods of work at a computer and use a computer screen.

Position Type/Expected Hours of Work:

• This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. with a one-hour lunch from 12:00 p.m. – 1:00 p.m. Overtime may be required, and occasional evening and weekend work may be required as job duties demand.

Travel:

• This position does not regularly require travel; however, some local, out-of-area, and overnight travel may be expected.

Required Education and Experience:

• High school diploma or GED.
• 3-5 years of related experience.

Preferred Education and Experience:

• Bachelor’s degree in a related field.
• Experience managing projects, scheduling, or customer service in a similar type of environment.
• Additional relevant vocational coursework or certifications.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.