West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence.  We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel. 

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

What you can expect as an Project Coordinator at West Star:

This position is responsible for being the general point of contact for new and existing customers to their assigned department. Some of the duties required include scheduling, shipping/receiving logistics, parts forecasting and procurement, quoting and billing. This position requires strong organizational skills and attention to detail, advanced knowledge of Word, Outlook, and Excel, as well as strong communication skills.

You will be ESSENTIAL to many FUNCTIONS including:

• Customer communication and expectation management.  


• Communicate incoming product requirements and verify receipt. 


• Schedule crate shipments as required. 


• Build work order quotes.  


• Parts ordering, procurement and document verification.  


• Provide customer work in progress status updates. 


• Produce technical reports and compile data for process analysis.  


• Check back ordered parts. 


• Update daily progress screens with current information. 


• Provide Embraer with weekly status reports and inspection data as requested. 


• Check technician process binders for incomplete or missing data.  


• Request Technical dispositions for engineering evaluation as needed.   


• Invoice customers.  


• Effectively and clearly communicate (i.e., speak, write, read) in English


• Any other job-related duties as assigned by supervisor or management

What you’ll need to bring with you:

Your Education:

A High school diploma or equivalent. A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

Your Experience :

Project management experience as well as customer service experience preferred.

Type minimum of 50 WPM and use 10 key by touch

Proficient use in Excel

Your Initiative:   

We’re looking for team players who are self-motivated and able to perform in a fast paced environment where working under specific deadlines and time constraints will be common.

Your Sense of Responsibility:      

Attend work every day as scheduled

Notify supervisor in advance of shift starting if unable to work.

Must have reliable transportation to get to work each and every day. 

Follow all company and safety rules during performance of duties.

Other particulars:

Physical Requirements                  

Lifts 50 lbs.

Routine walking, bending and sitting.

Sit at a desk and/or computer for extended intervals.

Walk short distances routinely.

Routine or repetitive physical motion with arms and hands.

Basic personal computer operations.

Mental Requirements                      

Work with others in a professional manner.

Prioritize workload and work under pressure in stressful situations

Coordinate projects

Supervision                                       

Work under minimal supervision

Work with other Managers coordinating projects in a cooperative manner

Working Conditions            

Office area or general areas of the facility and hangar

Equipment Used

Personal computer operating with; Windows, Microsoft Word, Excel and other various programs. 

 Parts manuals. 

 Aircraft parts databases. 

 Fax, copier, telephone, 10 key.