The Operations Coordinator is responsible for supporting the execution of the day-of-flight operations. Decisions will be made first and foremost with a focus on safety and an eye to on-time performance and planning for any irregular operations proactively. The Operations Coordinators work with OCC,
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Operations Coordinator, Customer Service
Job Description:

The Operations Coordinator is responsible for supporting the execution of the day-of-flight operations. Decisions will be made first and foremost with a focus on safety and an eye to on-time performance and planning for any irregular operations proactively. The Operations Coordinators work with OCC, Flight Ops, Cargo, Ramp, Airports, and other internal and external stakeholders.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to the Northern Living Allowance and an Operations premium.

Reporting to: Manager, Customer Service.

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

  • Monitor day-of flight schedules and determine impact to operational teams on the ground;
  • Liaise between OCC and operational teams to develop and communicate IROP contingency and recovery plans;
  • Coordinate operational support requirements between flight crews, flight dispatch and airports;
  • Prepare daily reports and operational status updates detailing operational highlights and concerns;
  • Complete all checklists and provide comprehensive briefings during shift changes;
  • Monitor AIMS/SABRE, SROP and incoming calls to provide timely and professional communication and ground support to operational teams and other stakeholders;
  • Monitor all flight delays, cancellations, weather advisories, aircraft swaps, flight reroutes and other operational constraints and communicate these to affected stakeholders and flight crews;
  • Manage aircraft stand assignments with external stakeholders and operational teams;
  • Monitor and report on all delays;
  • Liaise with Flight Crews, Flight Dispatch, Airports, and Emergency Responders to ensure emergency medical assistance is provided as required by travelers and/or flight crews;
  • Ensure operational teams are aware of special handling requirements including passenger, baggage, and security, and;
  • Other duties as assigned.
Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

  • High school diploma or equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc.;
  • 1 year of previous related experience combined with 1-year previous supervisory experience;
  • Must possess a working knowledge of the Sabre Computer System;
  • Possess a knowledge of passenger check-in and baggage handling;
  • Solid knowledge of passenger service, ticket counter related procedures, and airport functions;
  • Strong Leadership skills;
  • Excellent Customer Service Skills & training;
  • Fluently bilingual in English and French or English and Inuktitut considered an asset;
  • Must be familiar with all aspects paperwork/documentation for all passenger service functions;
  • Solid organizational skills, problem solving skills, decision making skills, and prioritizing skills;
  • Strong interpersonal and communication skills for internal and external customers;
  • Working knowledge of Windows, Excel and Word;
  • Must possess strong communication, and interpersonal skills;
  • Experience in handling passengers with mobility needs;
  • Willing to assist in all areas of passenger services;
  • Willing to work irregular hours of operation and shift work; and
  • Must obtain TSC radio license

Please note: Relocation assistance is not available for this position.

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled. Employees will be given a minimum of (7) calendar days to select their shifts and the work schedule will be finalized (14) days prior to the effective date.

Closing Date: October 24th, 2024.


EXPERIENCE:
1 year(s):
Previous supervisory experience.
Company Details
Canadian North
20 Cope Drive
Kanata, Ontario K2M 2V8 Canada
www.canadiannorth.com/
14 Open Jobs Available
Canadian North operates a versatile fleet of aircraft for regularly scheduled passenger and air cargo services. All aircraft are gravel and ice strip equipped for landing in remote locations, and many are combination (combi) aircraft capable of multi...
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Job Info
Location
Iqaluit, Nunavut, Canada
Type
Permanent
Company Details
Canadian North
20 Cope Drive
Kanata, Ontario K2M 2V8 Canada
www.canadiannorth.com/
14 Open Jobs Available
Canadian North operates a versatile fleet of aircraft for regularly scheduled passenger and air cargo services. All aircraft are gravel and ice strip equipped for landing in remote locations, and many are combination (combi) aircraft capable of multi...

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