Operations Control Specialist - Phoenix, Arizona

Join Our Life-Saving Team in Phoenix, AZ!

Who We Are:

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

JOB SUMMARY

• Coordinate with Communications Center personnel; Aviation Managers and Base Pilots with requests for PHI air medical staff, when conditions indicate that risk factors or weather place a base or area under risk that must be mitigated.
• Coordinate the resolution of operational control issues as they arise.
• Coordinate as above when conditions warrant a return to a "Green" status.
• Conference with pilots to confirm weather conditions reported by AWOS/ASOS systems.
• Assist pilots with weather updates as required or requested.
• Monitors and tracks aircraft utilizing "Satellite aircraft tracking systems" (if equipped) when operating in "Yellow" or "Green" conditions, workload permitting
• Access current Aviation publications and reference materials on Web Manuals and via the internet.
• Notify Manager, Operations Air Medical or On Call Manager (as appropriate) if OCC functions become degraded or systems fail due to equipment malfunctions.
• Place work orders to appropriate agencies for malfunctioning equipment and software interface.
• Responsible for supporting company Safety Management System activities.
• Complying with company HS&E policies and procedures.
• The scope of this work involves assisting other pilots in making difficult decisions about whether to fly IAW CFR 14 Part 135.617 & 135.619
• The position requires a person with experience in the field and a strong working knowledge of the pressures that a typical air medical pilot faces.
• The Operational Control Specialist is not a "decision-maker" in the true sense; rather this person acts as a mentor, advisor and council to pilots.
• The dimension of the work includes the ability to "think ahead" of the pilot, checking weather enroute, or using experience to anticipate situations that might arise.
• Then, being able to advise the EMS pilot about the conditions, teaching as well as protecting the pilot, the crew, the patient, public and the organization from possible bad out comes.

SCHEDULE/LOCATION

• 6 days on & 6 days off (Required by CFR 14, Part 135-619, duty hours limited to 10 hours daily and 6 consecutive days on duty.)
• OCC, Phoenix, AZ, OCC, Lexington KY
• Must live within one hour drive of the base

• The position requires a minimum of 5 years of experience as one or a combination of the following:
  • Experienced EMS helicopter pilot, possessing a Commercial and Helicopter instrument rating, ATP preferred. Flying as an EMS pilot, which includes 500 hours of night EMS and 100 actual instrument time. The pilot's license does not need to be active or current. A medical certificate is not required. OR
  • Military aircraft operations as a pilot, flight navigator, or meteorologist,
  • Air carrier operations as a pilot, flight engineer, certified aircraft dispatcher, or meteorologist; OR
  • Aircraft operations as an air traffic controller or a flight service specialist.
• Position is non-flying. The ideal candidate will possess a strong background in Aviation Decision Making, and good working knowledge of Air Resource Management or Crew Resource Management.
• Excellent communicator and have strong computer skills.
• A good working knowledge of weather and forecasting is essential.
• A background in human factors and risk assessment is highly desirable.
• High school diploma or GED

SALARY

• Regular pay scale applies

CORE COMPETENCIES

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable but the only acceptable outcome.
• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service. We are dedicated to the service of our customers, our communities and each other.

BEHAVIORAL COMPETENCIES

• Drive & Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today's organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.
• Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization.
• High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and they hold staff accountable for quality. They find best practices, share them, and then improve upon them.
• Initiative - Effective performers are proactive and take action without being prompted. They don't wait to be told what to do or when to do it. They see a need, take responsibility and act on it. They make things happen.
• Integrity - Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded