Job Summary:

As the Lead Business Analyst, you will play a pivotal role in driving business efficiency, process optimization, and customer satisfaction within the airline industry. This position requires a seasoned professional with a strong background in business analysis, a deep understanding of flight operations and flight safety, and a focus on enhancing operational efficiency.

Key Responsibilities:

1. Business Analysis:
• Conduct comprehensive analysis of existing business processes related to Flight Operations and Flight Safety
• Identify opportunities for improvement and efficiency gains through data-driven insights and stakeholder collaboration.
• Develop and maintain a thorough understanding of industry trends, regulatory changes, and emerging technologies.
2. Requirement Gathering and Documentation:
• Collaborate with cross-functional teams, including operations, IT, and customer service, to gather and document detailed business requirements.
• Create and maintain comprehensive documentation such as business process models, use cases, and functional specifications.
3. Process Optimization:
• Lead initiatives to streamline and optimize Flight operations, with a focus on enhancing efficiency and reducing costs.
• Work closely with relevant stakeholders to implement process improvements and ensure seamless integration with existing systems.
4. Data Analysis:
• Utilize data analytics tools to analyze operational and customer service data, identifying trends, patterns, and areas for improvement.
• Provide data-driven insights to support decision-making processes and continuous improvement efforts.
5. Project Management:
• Lead and oversee business analysis projects related to flight operations and flight safety.
• Collaborate with project managers, IT teams, and other stakeholders to ensure successful project delivery within defined timelines and budget.
6. Stakeholder Management:
• Engage with internal and external stakeholders, including flight operations teams, flight safety team, and technology partners, to understand their needs and concerns.
• Foster positive relationships and act as a liaison between business units.
7. Quality Assurance:
• Develop and implement quality assurance processes to ensure that implemented solutions meet business requirements and adhere to industry standards.

Qualifications:

• Bachelors degree in Business Administration, Information Technology, or a related field. Masters degree is a plus.
• Proven experience as a Business Analyst in the airline industry, with a focus on flight operations and flight safety.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Rich experience agile methodologies
• Project management experience is highly desirable.
• Knowledge of airline industry regulations, technologies, and best practices.