Job Description

Essential Responsibilities:

• Responsible for managing day to day caseload service delivery of immigration needs. Manages requests from businesses and travellers with regard to immigration compliance and its corresponding systems and tools.
• Supplier management and caseload oversight.  Using knowledge gained through experience, provide suppliers with relevant information and review supplier case management and responses.  The immigration specialist will question suppliers when appropriate to ensure that the supplier assessment and feedback is relevant and applicable to Aerospace traveler and customer needs.
• Broadening knowledge of regulations, practices and procedures in the immigration field to execute functional policy/strategy.
• Understanding of Aerospace key business drivers, our customer base, our contractual obligations, and traveler population base; use this understanding to facilitate compliant and speedy immigration process and visa applications.
• Good interpersonal skills.  Develop strong service relationships and serves as the interface between business contact and/or traveler and supplier. Explains technical information to others.
• Prepare and provide training to the business on topics which are of interest to and affect the business.
• Present on audit or inspection assistance to mitigate any potential risk.
• Responsible and accountable for delivering Immigration related solutions to travelers and business.
• Database management of employee documents while maintaining confidentiality.
• Database management of country requirements and documentation.
• Manages execution transitional planning:
  Service Performance - Monitor KPI performance, variance commentary and actions to improve through established LEAN routines (e.g., MOR)
  Quality Assurance - Lead key inputs/outputs to proactively identify and resolve issues.
  Vendor Relationship Management - Strategically lead quarterly reviews with vendors to drive performance, strengthen collaborative efforts and delivery of shared success.
  Events - Ensure event readiness (operations, technology, audience)
  Audit and compliance – Lead delivery of process changes for audit or compliance issues.

Qualifications/Requirements:

• This role requires advanced experience in Immigration and regional VISA requirements. Knowledge level is comparable to a bachelor’s degree from an accredited university or college (or a high school diploma with relevant experience).
• Fluency in English language.

Desired Characteristics:

• Ability to document, plan, market, and execute mobility/immigration processes.
• Ability to work independently by leading, guiding, and/or coordinating others and operating within a defined budget.
• Ability to work under broad or limited supervision.
• Articulate, adaptable, with excellent inter-personal and cross-cultural skills.
• Can-do attitude with a strong sense of accountability as well as interdependence
• Demonstrated ability to analyse and resolve problems.
• Demonstrated ability to lead people / teams.
• Demonstrated ability to transfer knowledge and develop others through coaching and mentoring.
• Detail and numerical orientated with good analytical and problem-solving skills.
• Established project management skills.
• Experienced in interpreting and managing to immigration/VISA requirements across region.
• Experienced in counselling and guiding HR stakeholders at various levels and hierarchy providing independent immigration technical guidance.
• Ability to adapt advisory style and tailor final products to target audiences.
• Eye for detail, confidence to challenge and ask questions.
• Good Excel, Word and PowerPoint; quick adaptability to systems, tools and processes
• Logical, structured and process-orientated thinking.
• Strong consultative skills
• Strong leadership skills
• Strong oral and written communication skills
• Understanding of finance for business.
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed 
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Additional Information