The Allegheny County Airport Authority [ACAA] invites you aboard our mission to create meaningful travel experiences in the aviation industry. As Pittsburgh’s gateway to the world, both Pittsburgh International Airport and Allegheny County Airport serve as beacons of change and connectivity for our region. As a member of our crew, you will directly serve, inspire, and advance our community in significant ways that impact the daily lives of others and the future of our organization. Whether you have a passion for travel, an appreciation for aeronautics and aviation, or an unparalleled love for the city of Pittsburgh, ACAA provides the opportunity for the next chapter of your career to take flight. 

Our culture is one that emphasizes high performance, innovation, and learning. We know that those things only happen when everyone who works in an organization is properly empowered, equipped, and enabled in their roles to make an impact. At ACAA success is a shared responsibility, and we look forward to supporting and developing the unique strengths you could bring to our team.

Job Summary

The IT Operations Administrator supports IT Operations by providing administrative support by assisting the IT department with preparation of invoicing, Administrative Action documents and budget responsibilities.

Here is how the IT Operations Administrator will help:   

IT Finance/Budget:

• Organize and maintain department’s Operational & Financial budgets.
• Monitor all IT contracts and services for needed administrative actions.
• Develop administrative action content and forms for submission. 
• Enter administrative actions into DocuSign for CEO and Board approvals.
• Update IT budget with monthly actuals from Finance and report budget position.
• Process all IT invoices in accordance with ACAA finance guidelines; and
• Manage the overall IT budget tracking process and tools and revise/improve as required.
• Manage contracts and relationships with IT vendors, ensuring cost-effective procurement of IT services and products.
• Ensure all financial operations comply with company policies, accounting standards, and relevant legal regulations.

IT Metrics/KPI’s:

• Overall responsibility for IT KPI reporting.
• Analyze financial data to identify trends, variances, and opportunities for cost savings or efficiency improvements.
• Provide monthly IT status reporting. 

IT System Support:

• Support project managers with project reporting and scheduling.
• Ensure critical support processes are documented per IT standards
• Act as tester for testing of IT systems being deployed. 
• Performs other related tasks as assigned or required.

The successful candidate for the role of IT Operations Administrator will demonstrate the following key competencies needed in our culture:

• Communication - Proactively conveys a clear, convincing, and timely message; Communicates effectively using two-way communication through strong verbal, written, and listening skills
• Strategic Thinking - Thinks “big picture”; Forward thinking and adept at seeing future outcomes and results; Commits to a course of action to accomplish individual, team and organizational goals
• Team Builder - Recognizes the value of teamwork and being an effective contributor to the team that drives desired results
• Customer Centricity - Aware of customer needs and the prioritization of our customers both internal and external; Makes decisions with customer in mind; Builds strong customer relationships

Qualifications

The following requirements list the minimum education/training/experience required to qualify for this job. An equivalent combination of education and/or experience may be accepted.

The qualifications to apply for role of IT Operations Administrator are:

• Bachelor’s degree from an accredited college or university in information systems, computer science or equivalent experience. 
• (3) years’ experience with business analysis and process improvement concepts.
• Strong business acumen and ability to build solid relationships with business partners, documenting requirements and guiding them on the value of IT applications.
• Deep understanding of business processes, and ability to collaborate with cross-functional teams building solid relationships, documenting requirements, and guiding them on the IT business applications, understanding and hands on support, development, and configuration of IT business applications. Preferred experience managing and implementing SaaS solutions.
• Experience with ITIL, Service Now, and/or Content Creation platforms beneficial but not required.
• Possess or obtain prior to employment a valid Pennsylvania Class C driver’s license.  Note: license must be maintained throughout employment.

We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases:  

• Demonstration of good judgement, confidentiality, and ability to work independently.
• Exceptional problem solving and critical thinking skills.
• Advanced working knowledge of Microsoft Word, PowerPoint, Excel, and Outlook.
• Strong focus on detail and accuracy of work with the ability to take on full ownership of assigned work.
• Strong interpersonal and project/time management skills.
• Ability to remain calm under pressure and maintain a positive attitude and professional demeanor.
• Ability to multi-task and prioritize quickly when urgent needs arise.
• An innate desire to produce high-quality work and earn respect.
• Ability to adapt to different people and work assignments.
• Ability to prepare clear, concise and comprehensive written documents in English
• Some knowledge of general office practices and techniques

Don’t meet every requirement?

Studies have shown that women and people of color are less likely to apply to jobs if they don’t meet every single qualification. As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive change for our region, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.

Caring For Our Crew

At ACAA, we’ve got you covered. That applies to how we equip, empower, and enable our people to do their jobs. It also applies to our benefits, which are broader and more valuable than what many other employers offer:

• We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.
  • ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.
  • When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.
  • ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.
• ACAA’s dental plans (included with healthcare coverage) offer an option covering children’s orthodontia.
• Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.
• All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined-benefit plan that vests after 10 years of service
• Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.
• A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA’s exemplary benefits. 
• Employees may enroll their children from 6 weeks to 5 years of age in our on-site preschool and childcare center, La Petite Academy, at Pittsburgh International Airport.

About Allegheny County Airport Authority

Allegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC), is committed to transforming Pittsburgh’s airports to reflect and serve the community, inspire the industry, and advance the region’s role as a world leader. 

Pittsburgh International Airport serves nearly 10 million passengers annually on 17 carriers and was named by Fast Company magazine as One of the Most Innovative Companies in the World as well as a finalist in its World Changing Ideas awards, both in 2020. PIT’s first-of-its-kind microgrid – which completely powers the airport campus through natural gas and solar energy – has won numerous awards for resiliency and sustainability. 

PIT is in the midst of an ambitious terminal modernization that will make the passenger experience more efficient and deliver real opportunity for the region. The $1.4 billion new terminal program will construct a smarter, greener airport, inspired by the best of our region. The updated terminal lands in 2025 and will be the first airport terminal in the U.S. to be built from the ground-up post-pandemic, designed and constructed with the highest public health standards in mind.

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