Position Summary Reporting to the Customer Experience Manager, you will be responsible for gathering, maintaining, and analyzing data in support of the functions within the Customer Service and Supply Chain organization. In this role you will work closely with Customer Service, Supply Chain, IT and
JSfirm
Customer Support Analyst
Job Description:

Position Summary

Reporting to the Customer Experience Manager, you will be responsible for gathering, maintaining, and analyzing data in support of the functions within the Customer Service and Supply Chain organization. In this role you will work closely with Customer Service, Supply Chain, IT and external customers to ensure efficient electronic communication. This is an excellent entry level job to learn about business analytics, process improvement, and the Order to Cash process. At Parker, you will cultivate a strong culture by participating in High Performance Teams and operating in a LEAN environment.  

Responsibilities

  • Support in the planning, implementation, and follow-up of projects as directed by manager.
  • Support Electronic Data Interchange (EDI) projects and ensure seamless and efficient electronic communication between the organization and its customers/partners. Including training of customer service team.
  • Support implementation of customer portals; administration, monitoring, and training.
  • Support conversion of the CRM system to Salesforce including training.
  • Support MyParker/PHconnect administration and training for internal and external users.
  • Support in the development and implementation of PowerBI dashboards to present appropriate data in a concise way.
  • Monitor and ensure the integrity and accuracy of relevant master data (including customer master, BOMs, routing guides, lead times) to support customer service and supply chain processes. 
  • Maintain OEC/Salesforce Robotic Process Automation.
  • Proactively review processes and analyze data to identify opportunities and/or problems.  Recommend actions for improvement. 
  • Stay up to date on IT trends, including AI and RPA, to identify opportunities to improve project efficiency and effectiveness.

 

Qualifications

Qualifications

  • Bachelor’s degree in computer science, business informatics, technical business administration, or related field preferred but not required.
  • Minimum 2 years of customer service and problem-solving skills required. 
  • Strong analytical and communication skills 

Parker Hannifin

Parker Hannifin can be found on and around everything that moves. The company employs approximately 58,000 people in 49 countries around the world and with annual sales exceeding $13 billion dollars. Parker is the world’s leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. Parker’s focus on solving some of the world’s greatest engineering challenges sparks our passion for innovation and secures our future growth. Our technological expertise creates a more sustainable future for us all.

Language Tags

Company Details
Parker Aerospace
16666 Von Karman Boulevard
Irvine, California 92606 USA
www.parker.com
619 Open Jobs Available
Parker Aerospace is a global leader in flight control, hydraulic, fuel, and pneumatic systems and components for aerospace and other high-technology markets. Its products are used on aircraft manufactured throughout the world today including: Commercial...

Benefits:
Please Inquire
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Saint-Laurent, Quebec, Canada
Type
Permanent
Company Details
Parker Aerospace
16666 Von Karman Boulevard
Irvine, California 92606 USA
www.parker.com
619 Open Jobs Available
Parker Aerospace is a global leader in flight control, hydraulic, fuel, and pneumatic systems and components for aerospace and other high-technology markets. Its products are used on aircraft manufactured throughout the world today including: Commercial...

Benefits:
Please Inquire

JSfirm, LLC

Roanoke, TX

jobs@jsfirm.com

JSfirm LLC, Privacy Policy

All rights reserved. 2001-2024 JSfirm