Position Summary As a Customer Service Representative (12 months contract) you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich.   Main Responsibilit
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Customer Service Agent - 12 months contract
Job Description:
Position Summary

As a Customer Service Representative (12 months contract) you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich.

 

Main Responsibilities
  • Interaction with owners, passengers and crews of private aircrafts
  • Valet parking, porter service and handling of luggage from and to the aircraft
  • First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
  • Airside and landside transport of passengers and crews
  • Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
  • Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone
  • Booking of airport slots with the online system OCS
Main Responsibilities Cont.
  • Preparation of flight relevant documents for crews
  • Professional verbal and written communication to all stakeholders such as customers, local and international authorities, third party suppliers, etc.
  • Ensure cleanliness of our passenger and crew lounges
  • Meet and exceed customer expectations by anticipating their desires, responding in a timely manner
  • Proactive offering and sales of additional services to our customers
  • Promptly forwarding any customers feedback to the superior, assisting with the development of continuous improvement measures
  • Support your colleagues and superiors with other duties as required
Minimum Requirements
  • Fluent in German and English both written and verbal (including good understanding of Swiss German) is a must
  • Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
  • A valid drivers license, Category B is mandatory
  • Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
  • Impeccable manners, interpersonal and communicational skills
Desired Characteristics
  • Thorough understanding of quality and service expectations of high-end clientele
  • Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week)
  • Good mental and physical health and the ability to work under pressure
  • Readiness and ability to work independently and as part of a multicultural and dynamic team
  • Teamwork and team-oriented behavior naturally is part of your daily routine
  • Knowledge of Microsoft Office and web based applications is desired
Physical Demands
Work Environment
Company Details
Jet Aviation Staffing
112 Charles A. Lindbergh Drive
Teterboro Airport
Teterboro, New Jersey 07608 USA
www.jetaviation.com/services/staffing
101 Open Jobs Available
Jet Aviation Staffing was founded in 1983 in the U.S. and is a respected industry leader in global business aviation staffing solutions and support. Jet Aviation Staffing is the only global company that offers a full range of aviation staffing services...

Benefits:
Call for details

Supported Manufacturers:
Various

Supported Models:
Various
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Zurich, Zurich, Switzerland
Type
Permanent
Company Details
Jet Aviation Staffing
112 Charles A. Lindbergh Drive
Teterboro Airport
Teterboro, New Jersey 07608 USA
www.jetaviation.com/services/staffing
101 Open Jobs Available
Jet Aviation Staffing was founded in 1983 in the U.S. and is a respected industry leader in global business aviation staffing solutions and support. Jet Aviation Staffing is the only global company that offers a full range of aviation staffing services...

Benefits:
Call for details

Supported Manufacturers:
Various

Supported Models:
Various

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