SummaryResponsible for ensuring our customers receive helpful service and timely responses to Information Technology (IT) support requests and questions. This role will focus on creating and maintaining high quality, timely and consistent experiences across all customer support touch points, which c
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Customer IT Support Specialist I
Job Description:
Summary

Responsible for ensuring our customers receive helpful service and timely responses to Information Technology (IT) support requests and questions. This role will focus on creating and maintaining high quality, timely and consistent experiences across all customer support touch points, which can include (but is not limited to): In-Person, Email, chat and phone correspondence, Web-based support, tools/applications/portals, Support documentation/content, Virtual demos/training sessions, and in-person meetings, events, or trainings.

Duties and Responsibilities
  • Performs customer support, training, and troubleshooting activities for various IT services.u202F
  • Interacts with customers, troubleshoots, and resolves problems related to hardware, software and/or process to the customers satisfaction via phone, chat, email or in-person.
  • Escalates issues that require more detailed analysis to more experienced personnel.
  • Receives and records customer inquiries regarding IT-related problems and/or services. Notifies customers when problems have been resolved and logs closure entries.
  • Assists in evaluating and making recommendations regarding hardware, software, processes, and services that will improve overall IT support for customers.
  • Performs Asset Management activities that identify and labelling new IT assets, purchasing of new IT assets, and documentation associated with IT Asset Management tools or systems.
  • May perform periodic audits with both internal and external auditors.
  • Completes customer support tasks and assignments given by more senior personnel.u202FCoordinates assistance from others for highly complex technical support areas.
  • Organizes and conducts training activities required for various capabilities in support of business and customer needs.
You Must Have
  • 5 years of experience required.
  • High School Diploma required.
  • Ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations).
  • Regular and reliable attendance is an essential function of this job.u202F
  • Ability to travel up to 10 of the time.
  • Ability to work remote, hybrid, or on-site as directed by management and is determined by the needs of the businessu202F.
  • United States Citizenshipu202F
We Value
  • Associates degree in computer-related field or equivalent IT work experience.u202F
  • Demonstrated experience using ServiceNows ticketing system in a medium to large size company.
  • General knowledge of desktop computer systems.
  • Beginner to intermediate skills for identifying and resolving technical problems.
  • Skill in using operating system software, companion software and utilities.
  • Effective communication skills, interpersonal and customer-service skills.u202F
  • Some positions within this classification may require unique computer skills.

FMT2021

Company Details
Honeywell Aerospace
3215 97th PL SW
Paine Field
Everett, Washington 98204 USA
honeywell.com/
325 Open Jobs Available
Honeywell Aerospace mechanical and electrical product offerings are used today on virtually every commercial and defense related aircraft platform. The division invents and integrates thousands of products and services that deliver safe, efficient, p...

Benefits:
Please inquire
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Kansas City, Missouri, United States
Type
Permanent
Company Details
Honeywell Aerospace
3215 97th PL SW
Paine Field
Everett, Washington 98204 USA
honeywell.com/
325 Open Jobs Available
Honeywell Aerospace mechanical and electrical product offerings are used today on virtually every commercial and defense related aircraft platform. The division invents and integrates thousands of products and services that deliver safe, efficient, p...

Benefits:
Please inquire

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