A. Overview

At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was launched by seekers, adventurers and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today.

Our open-hearted attitude, respect for the people we fly and our attention to detail is what sets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful.

This summary provides a listing of the knowledge, skills and abilities that are critical components of the position for Coordinator – Charter Operations (NEP)

B. General

This is an FLSA exempt, not eligible for overtime, full-time position. This position includes coordinating all ground handling, catering, fueling, airport permits, and all related functions in accordance with contract specifications and requirements, and will require travel on certain of the trips to ensure flawless service and schedule integrity. The successful candidate will find tremendous personal enjoyment and fulfillment in coordinating activities against demanding requirements.

The Charter Operations Specialist at Eastern Airlines is responsible for the planning of charter flights for origin to destination. The Charter Coordinator Specialist set up, but not limited to, ground handling, catering, landing permits, crew ground transportation, fueling at airports within the charter mission around the world.

C. Duties and Responsibilities

• Be the operational point of contact and subject matter expert at Eastern Airlines for charter flights.
• Set up ground handling, catering, landing permits, ground transportation, fueling at destination airport.
• Anticipate possible charter mission issues and develop a backup plan for potential high-risk problems or issues within the flight plan.
• Prepare effective/timely contingency plans to recover from services disruptions due to weather, ATC, mechanical issues, etc.
• Assures standard work is consistently performed throughout each flight segment of a charter mission is following FAA/TSA regulations.
• Work with Safety and Security to ensure compliance and adherence to federal regulations and guidelines.
• Monitors the status of all planned flights and flights in progress from the point of origin to destination (flight following).
• Communicate efficiently and provide most up-to-date information in a timely manner to external and internal stakeholders.
• Communicate clearly and effectively with external stakeholders (Clients, DOD, Brokers, etc.) to understand their operational charter needs.
• Communicate efficiently and provide most up-to-date information to internal stakeholders (SOC, charter sales, etc.) to inform and create awareness to all groups of priorities unique for each trip.
• Responsible for assuring and implementation of safety initiatives, on-time operational performance, IROP management and recovery plans within the charter mission segments.
• Work closely with direct manager and operational group to ensure the charter program meets the operational goals of our charter customers and business goals of the airline.
• Work closely with the Charter Sales team to accomplish the pricing commercial goals.
• Carry out processes and workflows to continually enhance the charter operations’ procedures and defined level of service.
• Collaborates with co-workers across the organizations to develop/implement/realize organization strategic objectives of charter flight and the airline.
• Other duties as assigned by the Director, Charter Services.

Education, Qualification and Requirements:

• 4-year degree from accredited university or equivalent experience.
• Knowledgeable of FAA and TSA Regulations.
• High performance orientation, ability to work well under pressure, fast pace, prioritize projects, meet deadlines, and maintain flexibility.
• Strong attention to detail, organization, and time management skills.
• Self-starter must have a positive attitude and strong desire for success.
• Will to work nights, weekends and off hours if required.
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet operational priorities and work assignments deadlines.
• Experience with Microsoft Excel.
• 2+ years in commercial airline / charter flights operations or similar relevant experience .
• Excellent attention to detail, communication, critical thinking, and decision-making skills.
• Operates at the highest levels of integrity, tackles problems with ingenuity, constantly pursues excellence, and exercises kindness in all interactions.
• Ability to communicate and understand needs from stakeholders across the organization.
• Practices extreme ownership and transparency
• Strong starter and finisher.