$17.00/hr starting pay, increases to $19.00/hr after successful completion of probationary period.(Applicant understands this is an entry level position and some key components of the successful completion of the probationary period are: attendance, behavior and learning ability).SummaryCutter Aviat
JSfirm
CUSTOMER SERVICE REPRESENTATIVE-PT, PRC
Job Description:

$17.00/hr starting pay, increases to $19.00/hr after successful completion of probationary period.

(Applicant understands this is an entry level position and some key components of the successful completion of the probationary period are: attendance, behavior and learning ability).


Summary

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.


Key Duties

Actively uses the following to meet customer needs:

  • Acknowledge customer dissatisfaction and resolve complaints.
  • Refer unresolved customer grievances to designated departments.
  • Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
  • Determine charges for services requested, collect payments, or arrange for billing.
  • Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
  • Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
  • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
  • Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
  • Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
  • Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
  • Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
  • Other duties and responsibilities as assigned.
Job Requirements:

Requirements and Skills

  • Must be able to multitask.
  • 1-3 years of Customer Service Experience.
  • Strong interpersonal and communication skills.
  • Have professional appearance and mannerisms.
  • Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
  • Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.

Other Requirements:

  • Clean driving record.
  • Able to pass a background check.
  • Ability to pass a drug screening test.
Company Details
Cutter Aviation
2802 E. Old Tower Road
Phoenix, Arizona 85034-6000 USA
www.cutteraviation.com
24 Open Jobs Available
Progressive, expanding, well established Phoenix-based Aviation Company with Fixed Base Operations (FBO) facilities located throughout the Southwestern United States is looking for individuals with great skills to join our growing team!

Founded...

Benefits:
We offer an excellent compensation package including full benefits i.e. medical, dental , vision, AFLAC, company paid life insurance, company paid short-term and long-term disability, company matched 401k plan, wellness award, paid holiday, vacation and personal/sick time off and many others. EOE

Supported Manufacturers:
FBO, Fuel & Line Service - Aircraft Maintenance & Service - New & Pre-Owned Aircraft Sales - Aircraft Management & Charter - Avionics Sales, Installation & Service - Corporate & Retail Travel - Pilots

Supported Models:

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Prescott, Arizona, United States
Type
Permanent
Company Details
Cutter Aviation
2802 E. Old Tower Road
Phoenix, Arizona 85034-6000 USA
www.cutteraviation.com
24 Open Jobs Available
Progressive, expanding, well established Phoenix-based Aviation Company with Fixed Base Operations (FBO) facilities located throughout the Southwestern United States is looking for individuals with great skills to join our growing team!

Founded...

Benefits:
We offer an excellent compensation package including full benefits i.e. medical, dental , vision, AFLAC, company paid life insurance, company paid short-term and long-term disability, company matched 401k plan, wellness award, paid holiday, vacation and personal/sick time off and many others. EOE

Supported Manufacturers:
FBO, Fuel & Line Service - Aircraft Maintenance & Service - New & Pre-Owned Aircraft Sales - Aircraft Management & Charter - Avionics Sales, Installation & Service - Corporate & Retail Travel - Pilots

Supported Models:

JSfirm, LLC

Roanoke, TX

jobs@jsfirm.com

JSfirm LLC, Privacy Policy

All rights reserved. 2001-2024 JSfirm