Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

The Airline Services Agent is responsible for supporting both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. Additionally, the agent assists passengers with check-in, boarding, ticketing, baggage handling, and addressing customer inquiries. The role requires strong attention to safety, compliance with airport regulations, and excellent customer service skills to ensure smooth and efficient airport operations.

Agent Passenger Service performs all aspects including:  

•  making reservations, preparation & issuance of tickets & itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges.



• providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning & deplaning passengers.



• checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys & their luggage.



•  determines flight close-out time and prepares, completes & checks various flight forms for accuracy, invalidates tickets & completes post-departure procedures.



• performs lost & found activities.

• High school diploma or GED equivalent



• At least 1 year of experience in customer service or related field



• Ability to work varied shifts, including weekends, holidays, and nights



• Strong verbal and written communication skills



• Ability to lift and handle baggage weighing up to 50 lbs



• Basic computer proficiency, including the ability to input data and use relevant software



• Familiarity with airport regulations and procedures



• Ability to pass background checks and comply with airport security requirements



• Ability to fluently speak, read, and write the English language 

**This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.** 

• Previous experience in an airport, airline, or logistics environment



• Knowledge of ticketing, reservations, and fare calculation systems



• Experience handling lost and found procedures or baggage claims



• Strong organizational skills and attention to detail



• Ability to multitask in a fast-paced, high-pressure environment



• Knowledge of international shipping and airfreight documentation



• Proficiency in a second language for assisting international travelers



• Strong conflict resolution and problem-solving abilities

• Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs



• Frequent standing, walking, and moving throughout the airport terminal or warehouse



• Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage



• Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow



• Manual dexterity required for handling documents, operating computers, and using two-way radios



• Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)



• Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance



• Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins



• Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

• Want your pay in advance?  Access your pay when you need it through DailyPay app!



• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!



• Need quality medical care?   Multiple options for both full and part-time employees!



• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!



• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!



• Want to invest in your future?  401k program offered with company match!



• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.