Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Basic function:

Perform operational and/or administrative duties of a complex nature requiring initiative and judgment.  

Sort and merge documents, reports, etc.Edit and proofreadWork under pressureFlexiblePrepare, maintain, validate, input, and update data/files, records, documents, manuals, etc.Receive, index and revise manuals or dataPrepare correspondenceReceive and direct all incoming callsProvide assistance for outgoing calls, e.g. directory assistance, calling cardRefer external customers to appropriate areas, e.g. departments, employeesAssist other employees in the departmentLiaise with internal/external customersResearch, resolve, and respond to internal/external customer issues and queries, verbally and/or in writingWork with minimal or no supervisionDesign, compose, format and produce correspondence, reports and documents using a variety of software applicationsPrepare third party billingsHandle cash/cheques and related documentationVerify and process invoices, claims and/or expensesCoordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc.Build, update and maintain schedules and staff rostersOrganize and prioritize workload to meet deadlinesComply with Government Regulations, Company Policies, Collective Agreement and proceduresAdminister Collective AgreementsControl distribution and maintain Company and technical publicationsMaintain a high level of accuracyOperate specific department/Company software programsDevelop and maintain schedulesMaintain confidentiality at all timesMaintain and develop accurate maintenance and/or technical recordsAudit recordsMonitor equalization of overtimeMay be required to perform other related duties which do not affect the nature of the job

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:Air Canada staff love to travel, and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.Training and development tools to help unlock your full potential.

High School graduation

Good interpersonal skillsGood communication skills, both written and verbalIntermediate knowledge of Microsoft Office applicationsProficiency in spelling, punctuation and grammarKnowledge of aircraft terminologyAptitude for math Aptitude for accuracy and detail

Minimum 2 years experience

Some positions may require lifting and climbingSome positions require licenses, e.g. Driver’s, MOT, AVOP etc.Some positions may require shift work and/or work staggered starting and stopping times Some positions may be exposed to weather conditionsCandidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Priority will be given to candidates that are bilingual in English and French. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience. 

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.