Account Coordinator

Decatur, AL

Contract Position

Join a world-class sustainable chemical company as an Account Coordinator, where you will be the primary liaison between customers, suppliers, and internal teams, ensuring exceptional service and satisfaction throughout the entire customer experience.

Responsibilities:

• Own the end-to-end customer experience, including order processing, delivery management, post-transactional support, and account closure.
• Act as a liaison between customers/suppliers and on-site logistics, freight coordinators, sales, and commercial managers.
• Manage interactions for assigned products, including imports and externally sourced items.
• Coordinate the customs clearance process with contract custom service providers.
• Ensure accurate entry of all purchase, sales, or return orders into SAP.
• Monitor supplier and customer shipments, utilizing rail supplier interfaces and on-site tracking tools, while understanding shipping constraints.
• Serve as the key point of contact for customer inquiries and issues, dedicated to providing timely resolutions.
• Collaborate with logistics, manufacturing, finance, and sales departments to facilitate smooth communication and process flow.
• Assist in the month-end reconciliation processes with the finance department.
• Lead the setup process for new suppliers and customers, working closely with sales managers and finance teams.
• Identify opportunities for process improvement to streamline procedures and standardize operations.
• Support the sales team, production planners, logistics, and finance to ensure correct order releases and scheduled deliveries.

Qualifications:

• Bachelor of Science degree in Logistics, Supply Chain Management, or a related field; or 10+ years of experience in a manufacturing environment.
• Experience in customer service, logistics, business, or manufacturing.
• Proficiency with SAP or other ERP systems.
• Advanced skills in Microsoft Word, Excel, and PowerPoint.
• Familiarity with the RailTrac Bourque System.
• Strong communication, organizational, and problem-solving skills.
• Ability to understand and analyze data in-depth, identify root causes, and provide actionable recommendations.

Preferred Qualifications:

• Bachelors degree and 5+ years of experience in chemical manufacturing.
• Supply Chain Certifications such as APICS (CPIM, CSCP, CLTD) or Lean Six Sigma Green Belt.

Moseley Technical Services, Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense, manufacturing, government, and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have been successful in our vision by building long-term relationships with customers and employees through integrity, transparency, and appreciation.

We stand by our 30 year-old commitment of “World Class Service. World Class Company.”

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

• Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.
• Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.
• Final Pay offered will be based on experience.

Resources

• To apply, send resume to: resumesmoseleytechnical.com
• For more active job openings: https://careers.moseleytechnical.com/jobs
• For more information about Moseley visit: http://www.moseleytechnical.com/about-us/